Customer Contact Representative

Company Description

Lumina Datamatics is a global leader providing Content Services, Retail Support Services, and Technology Solutions to the Publishing and Retail industries. Trusted by 8 of the 10 largest publishers and 3 of the 5 largest retailers, the company enables clients to enhance competitiveness and boost operational efficiency. For publishers, Lumina offers end-to-end publishing solutions, including content creation and delivery, while helping them adapt to the digital era. For retailers, Lumina delivers advanced content solutions and data-driven insights to drive sales and improve business outcomes. With expertise in smart technologies and customized solutions, Lumina Datamatics supports clients' growth and innovation worldwide.

Role Description

Position Overview :

As a Partner Onboarding Specialist, the candidate will play a crucial role in the successful onboarding of new partners / sellers into the client's ecosystem. The candidate will work closely with partners / sellers to understand their needs, provide guidance, and ensure they have the tools and knowledge necessary to thrive on our platform. This role requires excellent communication s kill s, a customer-centric approach, and a deep understanding of systems and processes.

Key Responsibilities :

• Partner Onboarding : Lead the end-to-end onboarding process for new partners / sellers, ensuring a smooth and efficient transition onto the Client platform.
• Training and Support : Provide comprehensive training and ongoing support to partners / sellers, helping them navigate the client's systems, policies, and best practices.
• Process Improvement : Identify opportunities for process improvements and contribute to the development of onboarding materials and resources.
• Relationship Management : Build and maintain strong relationships with partners, acting as their pri mary point of contact during the in cuba tion period.
• Issue Resolution : Troubleshoot and resolve any issues partners / sellers may encounter during the onboarding process, escalating to the appropriate teams as needed.
• Collaboration : Work closely with cross-functional teams, including operations, IT, and marketing, to ensure a cohesive onboarding experience for partners.
• Performance Tracking : Monitor and report on the progress of partner onboarding, using data to drive continuous improvement.

Required Skills & Qualifications :

Skills Required

Word, Excel, Customer Service, Microsoft Office Suite