Team Lead - Service Desk

Life on the team

Are you passionate about Service desk Opportunities and ready to explore your capabilities

Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development.

As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking.

What you'll do

• Roles at this level will plan and organise their own work, have substantial personal responsibility and autonomy, work under general direction and have a framework of accountability. Ensure Department meets SLA performance targets
• Maintain & improve Customer satisfaction levels
• Understand and adhere to policies and procedures
• Responsible maintaining budget / cost lines
• Responsible for management of resourcing requirements
• Ensure, Maintain & improve the Continuous Improvement mentality and level in the team

What you'll need

Experience & Education :

Skills :

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, and enabling people and their businesses.

Learning and development

Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it's a well-trodden path or a completely new part of the business – we'll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential.

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve. Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need. We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

Skills Required

Excellent administrative skills and ability to analyse data and produce reports, Excellent proven customer service skills, Ability to prioritize and work on tight timelines, Advanced knowledge of Microsoft Applications, Ability to do the job independently, Raise and support improvements ideas both on resource environment systems, Good working knowledge of relevant business systems e.g. SAP, Excellent coaching and communication skills with a proactive approach to solutions, Business focused oral and written communication skills, Team player with collaborative and supportive style