No longer accepting applications
Service Desk Specialist
CBTSmount, kerala, in2 days ago
Job descriptionHigh School diploma required. ITIL Foundations Certification is required. CompTIA Net+, CCENT preferred. CCNA desired. 3+ years of experience in a Service Desk or technical support environment. Strong understanding of networking fundamentals, Windows OS, and Office applications. Excellent customer service, communication, and conflict resolution skills. Experience with ServiceNow or similar ITSM platforms. Ability to work independently and remotely when required.
Job Title : Service Desk Agent Level 2
Job Purpose :
The Service Desk Agent Level 2 provides in-depth technical support and serves as an escalation point for Level 1 agents. This role requires problem-solving expertise and knowledge-sharing to enhance team efficiency while ensuring incidents and service requests are resolved within SLAs.
Essential Functions :
- Serve as an escalation point for Level 1 agents on complex technical issues.
- Troubleshoot and resolve incidents related to networking, VoIP, Microsoft applications, and business systems.
- Document and track detailed ticket activities until resolution.
- Collaborate with teams to diagnose and resolve recurring technical issues.
- Create knowledge base entries for repeatable solutions.
- Make outbound calls to customers as part of incident resolution.
- Monitor system alerts and proactively address potential issues.
Education & Certifications :
Experience :
Special Knowledge, Skills, and Abilities :
Create a job alert for this search
Service Desk Specialist • mount, kerala, in
Related jobs
- Promoted
Microsoft D365 FO Specialist
ExusiaKottayam, IN Job Description : D365FO Functional Specialist.We are seeking a D365 Finance & Operations Functional Specialist.Microsoft Dynamics 365FO environment.
This role is focused on driving.Finance & Account...Show moreLast updated: 30+ days ago
- Promoted
Application Specialist
ReparioKottayam, IN We are seeking a highly skilled Application Specialist to provide first-call resolution support for hosted eDiscovery applications and infrastructure services.
Primary duties include providing clien...Show moreLast updated: 16 days ago
- Promoted
Cyber Security Sales Specialist
Cloud Armor IT Consultancykochi, kerala, in Here’s a professional Job Description draft for a Cybersecurity Sales Specialist tailored to your business offerings : .Job Title : Cybersecurity Sales Specialist.
Location : Hybrid / Remote / [Insert C...Show moreLast updated: 16 days ago
- Promoted
SDET
Interview KickstartKottayam, IN And when it comes to the top tech companies like Google, Facebook, Netflix, etc.Most candidates don’t make it simply because they don’t prepare well enough.
IK helps candidates nail the toughest tec...Show moreLast updated: 9 days ago
- Promoted
- New!
Patient Services Specialist
TripleKochi, IN Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, ...Show moreLast updated: 4 hours ago
- Promoted
Information Technology Service Desk
YASH TechnologiesKottayam, IN Primary contact point for end users via phone / Chat / self-service tickets.Qualify and Open tickets for remediation of events.
Triage Tickets to respective teams.Regular update and follow up on tickets...Show moreLast updated: 9 days ago
- Promoted
IT Service Management Specialist
EvlvKochi, IN Title : IT Service Management Specialist.Sector : IT & Services Consulting.Location : Permanent Work From Home (Anywhere in India).
Duration : 1 year - Renewable contract.Working Hours : Monday to Friday...Show moreLast updated: 3 days ago
- Promoted
- New!
Subject matter Expert
HCLTechKochi, IN We’re Hiring : Nexthink Expert | Noida.Interested? Kindly share resume on mentioned mail id : Anjalive@hcltech.Provide quality support with a high degree of customer service, technical expertise and ...Show moreLast updated: 4 hours ago
- Promoted
Senior Operations Specialist (Home Services)
InstaServiceKottayam, IN Job Title : Senior Operations Specialist.InstaService is a fast-growing on-demand home services platform, offering professional.
California, Texas, Florida, and 23 other states.We are on a mission to...Show moreLast updated: 30+ days ago
- Promoted
Implementation Specialist
HighRadiusKottayam, IN The Consultant will be responsible for owning and executing HighRadius Cloud product implementations for Fortune 2000 clients.
The Consultant is responsible for delivering the project with good qual...Show moreLast updated: 15 days ago
- Promoted
- New!
Implementation Specialist
CareStack - Dental Practice Managementkottayam, kerala, in Hands-on experience in any MIS platform.Excellent verbal and written communication skills.Analytical skills and reporting exposure.
Guide clients through the implementation process, outlining steps ...Show moreLast updated: 4 hours ago
- Promoted
Title Services
Brace Infotech Private LtdKochi, IN Positions to be filled : Title Services (Analyst / Senior Analyst).Number of positions : 150 Positions.Immediate to 30 days Joiners only.
Proficiency in relevant software.Pay range and compensation pa...Show moreLast updated: 16 days ago
- Promoted
Telesales Specialist
TRADE MAX ACADEMYKottayam, IN TradeMax Academy is a premier stock market trading academy based in Kerala that supports a thriving community of over 10,000 traders.
We offer live trading sessions guided by experienced professiona...Show moreLast updated: 11 days ago
- Promoted
- New!
Customer Service Specialist
VakeelSaab - Get Legal Advice Instantly & AnonymouslyKochi, IN Location : Vasant Vihar, Delhi .Department : Operations / Legal .Reporting To : Head of Operations / Legal Department .Compensation : Competitive, based on skills & experience.The Legal Follow-Up & ...Show moreLast updated: 10 hours ago
- Promoted
Contact Center support Engineer
Numeric TechnologiesKottayam, IN Design, configure, and maintain enterprise voice and telephony systems (e.Genesys, Vonage, Amazon Connect, Nice inContact).
Experience & Strong functional knowledge on Salesforce Service Cloud, CTI ...Show moreLast updated: 16 days ago
- Promoted
- New!
Network Specialist
Input Zero TechnologiesKottayam, IN To excel in this role, you should possess the following : • • • • • • • • •.Strong hands-on experience in network operations, monitoring, and troubleshooting (L2 / L3).
Proficiency with network monitor...Show moreLast updated: 10 hours ago
- Promoted
- New!
Guest Relations Specialist
MSN RealtyKochi, IN We are seeking a highly polished, articulate, and service-oriented.This role requires exceptional communication skills, a refined and presentable personality, and a natural flair for hospitality.Yo...Show moreLast updated: 10 hours ago
- Promoted
- New!
Middle Office Specialist
MNCKottayam, IN Job Description - Analyst - Middle office Services (25000C5F).Analyst - Middle office Services.Record on a daily basis the OTC and ETD products received by email.
Validation / quality check of the O...Show moreLast updated: 4 hours ago