Mar Sleeva Medicity Palai - Manager - Support Services

Description : Manager - Support Services

Company Description :

Mar Sleeva Medicity Palai, a NABH-accredited 650-bed quaternary care hospital, is located in Palai, Kottayam District. Established by the Diocese of Palai in 2019, the hospital is committed to delivering advanced, high-quality, and affordable healthcare through state-of-the-art infrastructure and patient-centered care.

Role Description :

• This is a full-time, on-site role based in Palai for a seasoned Manager - Support Services. The role involves overseeing and managing all non-clinical support functions including housekeeping, hospitality, patient assistance, security, transport, facility operations, and outsourced service partners.
• The candidate will be responsible for ensuring service excellence, operational efficiency, policy compliance, and continuous improvement across all support service departments. The position requires strong leadership, process-oriented thinking, and the ability to maintain a seamless patient and staff Oversee daily operations of support service functions including housekeeping, hospitality, patient assistance, security, transport, and related services.
• Ensure service quality, hygiene standards, and safety protocols aligned with NABH guidelines.
• Lead and supervise cross-functional teams to maintain high standards of cleanliness, comfort, and patient satisfaction.
• Manage vendor relationships and ensure SLA adherence for outsourced services.
• Conduct regular inspections, audits, and compliance checks across support service units.
• Implement operational improvements, workflow enhancements, and cost-optimization initiatives.
• Coordinate with clinical and administrative departments to ensure smooth hospital operations.
• Monitor and control departmental budgets, expenditures, and resource utilization.
• Address patient grievances related to support services and ensure timely resolution.
• Ensure staff training, development, and performance management across all support service teams.
• Prepare and maintain documentation, SOPs, and reports for management review.
• Support emergency preparedness and ensure readiness of all support service departments.

Key Result Areas (KRA's) :

Required Skillsets

(ref : iimjobs.com)