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Assistant Team Lead-Wellness Coach

AALUCKS Talent ProSahibzada Ajit Singh Nagar, Punjab, India

1 day ago

Job description

Position : Assistant Team Lead - Wellness Coach, Mohali

Department : Customer Service | Role : Full-time | Experience : 5 to 8 Years | Number of Positions : 1 | Location : Mohali

Skillset :

Psychological Counselling, Trust & Safety, Content Moderation, Psychodynamic models, CBT, Rogerian, Excellent English communication skills, Leadership skills

Job Description : Job Purpose

The Assistant Team Lead (Wellness Coach) will play a key role in supporting the Trust & Safety (T&S) counselling and wellness operations. This role involves overseeing a team of counsellors providing psychological and emotional support to employees working in high-stress environments such as content moderation and online safety. The position requires a balance of leadership, clinical counselling expertise, and operational understanding of the unique challenges faced by Trust & Safety professionals.

Key Responsibilities :

1 : 1 Wellness sessions (Face to Face counseling sessions)
Workshop style training including psycho-educational components and experiential learning through reflective practices, skills practice, and group discussions.
Design / Deliver Talks and Workshops – at client site
Help in developing user-friendly content
Group Wellness activities - Including, but not limited to, peer group support sessions, team bonding sessions
Excellent Communication skills- English and Hindi
Know how to manage tech portals for documentation purposes
Comfortable with webinars – being webinar ready.
Willingness to get trained on topics for talks, even on short notice

Qualifications :

Wellness Counsellor / Coach should hold a minimum degree of master's in psychology from UGC recognized institute and should have practical experience of counseling services.

They also should be comfortable in working in rotational shift (24 / 7)

Must have excellent written and spoken communication skills in English & Hindi. Fluency in other Indian languages will be a plus point

Strong understanding of Trust & Safety workflows, content exposure risks, and the emotional demands of moderation roles.

Must be comfortable with public speaking, designing and conducting workshops

Excellent communication, empathy, and crisis-handling skills.

Comfortable with CBT, Rogerian, Psychodynamic models

Has the capacity to work with clients who work in content moderation

Has taken supervision for previous counseling work

Additional Information :

Type of role :

Full Time with 6 months probationary period

24X7 operational, timing will be discussed, rotational basis, including weekends and all public holidays, five days a week model. This includes evening and night shifts; travel provided for night shifts.

Work from office

This position will be deputed on the client location at Mohali

Interview process -

Round 1- Hr interview

Round 2- Mock counselling

Round 3-Client interview

Required Qualification :

Masters in Psychology

With a Top EAP and HealthTech Organization

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Team Team • Sahibzada Ajit Singh Nagar, Punjab, India