Desktop Support

12 KDC1A Summary : As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability throughout the day. Your responsibilities will include creating and implementing Requests for Change, updating knowledge base articles, and collaborating with vendors to assist service management teams in issue analysis and resolution. Each day will present new challenges that require a proactive approach to problem-solving and effective communication with team members and stakeholders. Roles & Responsibilities : - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the development and maintenance of documentation related to system configurations and procedures.- Provide timely updates to stakeholders regarding the status of incidents and requests. Professional & Technical Skills : - Must To Have Skills : Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills : Experience with remote desktop support tools.- Familiarity with troubleshooting hardware and software issues.- Understanding of network configurations and connectivity issues.- Ability to work collaboratively in a team environment. Additional Information : - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Kolkata office.- A 15 years full time education is required.