Collection Manager

Company Description

Belstar Microfinance Limited, a subsidiary of Muthoot Finance, is a leading NBFC-MFI committed to digital financial inclusion and women's economic empowerment. Operating across 19 States & 2 Union Territories, we provide collateral-free loans under SHG and PRAGATI models to support enterprise creation and growth in both farm and non-farm sectors. With the addition of gold loans to our portfolio, we further enhance access to credit for underserved communities. Belstar's operations reflect strong governance and data security, evidenced by a 'AA / Stable' CRISIL rating and ISO / IEC 27001 : 2022 certification. Our unique business model targets both financial performance and social transformation.

Role Description

This is a full-time on-site role for a Collection Manager, located in Ajmer. The Collection Manager will be responsible for overseeing the collection process of loan repayments, managing a team of collection officers, and ensuring compliance with regulatory requirements. The role includes developing and implementing collection strategies, monitoring team performance, handling complex collection cases, and maintaining accurate records of collection activities. The Collection Manager will also liaise with customers to negotiate repayment plans and manage relationships with stakeholders.

Qualifications

• Experience in collection management, loan repayments, and developing collection strategies
• Ability to manage and lead a team of collection officers
• Strong communication and negotiation skills
• Knowledge of regulatory requirements and compliance in microfinance
• Proficiency in maintaining accurate records and handling complex collection cases
• Experience in customer service and relationship management
• Bachelor's degree in Finance, Business Administration, or related field
• Experience in the microfinance or financial services industry is a plus

Skills Required

Customer Service, Relationship Management, Collection Management