Retail Operations Lead
Gaurav Gupta CoutureRepublic Of India, IN5 days ago
Job descriptionEnsure a luxury brand experience for every walk-in customer. Lead clienteling initiatives like appointments, follow-ups, product suggestions, WhatsApp engagement. Handle escalated customer concerns with professionalism and solutions-driven communication. Build a strong local network among stylists, personal shoppers, industry clients, and influencers. Oversee day-to-day store functioning including Inventory control & stock accuracy, Store opening & closing procedures, Cash handling and billing. Visual merchandising as per brand guidelines Coordinate with HO for replenishments, new launches, merchandising updates, and store events. Ensure adherence to SOPs, grooming standards, hygiene & safety protocols. Maintain accurate stock levels and conduct cycle counts & annual audits. Oversee inbound & outbound stock movements Flag fast / slow-moving categories and participate in business analysis with Store Manager. Prepare daily / weekly reports on sales, KPIs, footfall, client conversions, and category insights. Coordinate with production and merchandising teams to ensure smooth functioning. Assist in planning and executing in-store promotions, brand events, and activations. Graduate in Retail Management, Fashion Management, Business, or related field. 3–6 years of experience in luxury or premium retail, preferably in fashion / apparel / jewellery. Strong people management, communication, and client-servicing skills. Experience handling HNI / VIP customers is a strong advantage. Leadership & people management Luxury customer service excellence Sales planning & KPI management Strong communication & grooming Problem solving & decision making Product knowledge (fashion, couture, RTW, accessories) High accountability and ownership
Role Overview
We are seeking an experienced and customer-centric Assistant Store Manager for our Mumbai boutique. The ideal candidate will have strong luxury retail experience, exceptional client-servicing skills, and the ability to drive store performance, team productivity, and high-end customer engagement. This role supports the Store Manager in ensuring operational efficiency, sales achievement, and a world-class brand experience.
Key Responsibilities
1. Sales & Business Development
- Achieve monthly, quarterly, and annual store sales targets.
- Track KPIs such as conversions, clientele growth, and category performance.
- Identify sales opportunities and support staff in upselling / cross-selling.
- Manage VVIP, HNI, and repeat clients to increase repeat purchases & loyalty.
2. Clientele & Customer Experience
3. Store Operations & Compliance
4. Inventory & Product Management
5. Reporting & Coordination
Qualifications
Key Competencies
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Operation • Republic Of India, IN
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