Primary Role : Direct and manage all technical operations to ensure smooth academic delivery.
Responsibilities :
Lead the IT team (LMS, ERP, assessment, support).
Plan and oversee implementation of new technology solutions.
Ensure exam platforms are reliable, secure, and student-friendly.
Coordinate with Academic Head to align IT systems with academic needs.
Troubleshoot escalated issues during exams and resolve within timelines.
Manage vendor relations (if external tools are used).
Regularly upgrade systems to adopt new technologies.
Conduct training sessions for IT staff and faculty on technical tools.
Deliverables :
Weekly and monthly IT performance reports.
100% uptime during exam periods.
Successful integration of all academic content into systems.
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Technical Lead • Kochi, Kerala, India
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