Customer Success ExecutivesterloCare • Coimbatore, Tamil Nadu, India

No longer accepting applications

Customer Success Executive

sterloCare • Coimbatore, Tamil Nadu, India

4 days ago

Job description

Key Responsibilities

Implementation & Configuration

Install, configure, and implement hospital software systems based on client requirements.
Customize application settings and import master data aligned with hospital processes.
Possess a basic understanding of integrating the software with HIS data.
Collaborate with product and technical teams to influence platform feature enhancements based on client needs

Client Coordination & Support

Collaborate with various hospital departments (Administration, Billing, Laboratory, Pharmacy, Nursing, etc.) to gather requirements and map suitable solutions.

Conduct User Acceptance Testing (UAT) and ensure smooth and successful go live.

Provide both onsite and remote support during post-implementation phases.

Diagnose and resolve technical and functional issues promptly and efficiently.

Track implementation progress and proactively mitigate risks or delays.

Conduct periodic success reviews with clients to identify additional value-add modules or optimizations

Training & Documentation

Conduct end-user and hospital staff training sessions on implemented modules.

Document client feedback, release plans, and maintain implementation reports.

Technical Activities

Perform SQL data validations and execute basic queries for troubleshooting and reporting.

Coordinate with development teams to issue escalation, patch deployment, and enhancement requests.

Contribute to continuous improvement by analyzing common client issues and recommending platform improvements

Assist in defining and maintaining data security and access control policies during implementation

Required Skills and Competencies

Solid understanding of hospital workflows and healthcare IT systems.

Familiarity with Windows Server environments and fundamental networking concepts.

Strong analytical, troubleshooting, and problem-solving skills.

Excellent communication, presentation, and client-handling abilities.

Ability to work independently while managing multiple projects effectively.

Qualifications

Bachelor's degree in computer science, Information Technology, Biomedical Engineering, or related field.

1–3 years of experience in HIS / EMR or healthcare software implementation.

Preferred Experience

Hands-on implementation experience in healthcare software

Familiarity with cloud-based or web-based hospital applications.

Basic ideas about No-Code and Low-Code Platforms.

Key Attributes

Customer-focused and committed to quality service delivery.

Willingness to travel to client sites for onsite support.

Strong documentation, coordination, and follow-up skills.

Collaborative team player with adaptability and a proactive attitude.

Create a job alert for this search

Customer Executive • Coimbatore, Tamil Nadu, India

Related jobs

Quality Assurance Executive

mCaffeine • palakkad, kerala, in

India’s 1st caffeinated personal care brand with an exciting range of caffeinated products for young and aspiring millennials. We believe in confidence over all skin and body biases.Redefining age-o...Show more

Last updated: 6 hours ago • Promoted • New!

AI Customer Success Lead

noon • Tiruppur, IN

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door ever...Show more

Last updated: 6 days ago • Promoted

customer Services Executive

Policybazaar.com • Palakkad, IN

Policy Bazaar is Hiring for Sales Professionals - Gurgaon.Policy Bazaar is looking for highly motivated International Sales Executives to join our growing team in Gurugram.This role involves handli...Show more

Last updated: 7 hours ago • Promoted • New!

Presales Executive

CodeMyMobile • Palakkad, IN

We are looking for a motivated Presales Executive to support our mobile, web, and custom software development sales pipeline by identifying, engaging, and qualifying potential clients.The ideal can...Show more

Last updated: 5 days ago • Promoted

Customer Success-Life Insurance

NAZZTEC • Coimbatore, IN

We are looking for enthusiastic and customer-focused.Health, Motor, and Life Insurance processes.The ideal candidate will have excellent communication skills in both English and Hindi and a strong ...Show more

Last updated: 6 hours ago • Promoted • New!

Customer Support Executive

Hike Education • Palakkad, IN

Completing 2 hours connected call duration by the day end.Responsible for the student Help / issues over calls.Grievance handling / query handling based on the academics and curriculum.Fetching out R...Show more

Last updated: 30+ days ago • Promoted

Executive - Onboarding Operations

Onsurity • Coimbatore, IN

Onsurity is a rapidly growing employee healthcare benefits platform that provides flexible and customised healthcare subscriptions for SMEs, start-ups, and enterprises. We believe that access to hea...Show more

Last updated: 6 hours ago • Promoted • New!

Customer Service Executive

Karma Group Global • tiruppur, tamil nadu, in

Job Title : customer service executive.Location : Bellandur, Bangalore (On-site).We are looking for a proactive and customer-focused professional to join our team as a Club Membership Fees Executive....Show more

Last updated: 6 hours ago • Promoted • New!

Customer Success Associate

Almashines Inc. • Palakkad, IN

Join AlmaShines Technologies as a Customer Success Associate!.AlmaShines Technologies Private Limited, founded by IIT Kanpur alumni, provides innovative cloud-based solutions to educational institu...Show more

Last updated: 6 hours ago • Promoted • New!

Customer Success Intern

Intervue.io • Coimbatore, IN

At Intervue, we want to change how the world interviews forever.Intervue is an on-demand tech interview platform that streamlines hiring for engineering roles by outsourcing live interviews with re...Show more

Last updated: 30+ days ago • Promoted

Customer Support Executive

GoKhana • Coimbatore, IN

About GoKhana - ToBox Ventures Pvt Ltd : .GoKhana is a full-stack B2B technology company that manages end-to-end food programs for corporates and enables the Next-Gen Digitized Cafeteria.Bringing tog...Show more

Last updated: 6 hours ago • Promoted • New!

Customer Service Executive

Policybazaar.com • Palakkad, IN

Experienced with more than 6 months of experience : 20-25% hike on your Last CTC or max 4.Language Proficiency : Good command over English (spoken). Experience : Minimum 6 months of BPO exp in Internat...Show more

Last updated: 30+ days ago • Promoted

Customer Service Executive

Stealth Startup • Palakkad, IN

This is a full-time on-site role for a Customer Service Executive located in Mumbai.The Customer Service Executive will be responsible for providing exceptional support to customers by addressing t...Show more

Last updated: 6 hours ago • Promoted • New!

Customer Support Executive

Recykal.com • Coimbatore, IN

We are looking for a proactive and customer-focused Customer Support Executive to manage inbound queries from brand partners and end users regarding our product. The role requires strong communicati...Show more

Last updated: 6 hours ago • Promoted • New!

Customer Relations Executive

SWITRUS HOLIDAYS • palakkad, kerala, in

Job Title : Customer Relations Executive (Tele-Sales).We are looking to hire an experienced, customer-oriented Customer Relation. Executive to utilize inbound and outbound telephone calls to achieve...Show more

Last updated: 24 days ago • Promoted

Lead Generation Executive

Salesable • palakkad, kerala, in

B2B sales acceleration platform empowering businesses with lead generation, intelligent data insights, and sales enablement tools. We’re on a mission to expand our footprint —and we need a growth sp...Show more

Last updated: 12 days ago • Promoted

Technical Success Manager

Chargebee • Tiruppur, IN

At Chargebee, we power the subscription revenue engines of some of the world’s fastest-growing SaaS and digital businesses. Once customers go live, they want more than just a working product - they ...Show more

Last updated: 6 hours ago • Promoted • New!

Customer Support Executive

WNS • Tiruppur, IN

Required Experience - Minimum 1 year of experience working as a claim handler within UK Motor Claims, preferably settlements process, Experience working with Third Party Damages or Credit Hire will...Show more

Last updated: 6 hours ago • Promoted • New!