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Hotel inventory & Operations Manager

Hotel inventory & Operations Manager

ConfidentialBengaluru / Bangalore, India
5 days ago
Job description

About Us

Experience Co. runs transformative travel across 20+ countries—Iceland, Japan, Morocco, Greece, you name it. We've built a tribe of 5,000+ creators, founders, and misfits who expect flawless experiences. Behind every seamless edition Someone who negotiated the hell out of hotel contracts, locked in FOC rooms, and made 40-50 properties feel like family.

We need someone who treats hotel inventory like a competitive advantage. Not a booking agent. Not a vendor coordinator. A hotel desk operator who negotiates smart rates, builds trust with properties worldwide, and keeps our supply chain humming while Sales and Production move fast.

What You'll Actually Do

Negotiate & Lock In Rates

  • Own relationships with hotels across Japan, Iceland, Morocco, Greece, and beyond
  • Negotiate contracted rates, FOC rooms for facilitators, flexible cancellation windows (T-45 / T-60), and group booking policies
  • Build rapport with hotel GMs so we're their preferred partner—not just another OTA

Manage Real-Time Inventory

  • Track availability using Google Sheets and Airtable like it's your command center
  • Coordinate with Sales and Production on pax count updates, rooming allocations, and payment schedules
  • Monitor Airbnb, Agoda, Booking.com for backup options and rate benchmarking

    • Run Commercial Intelligence

  • Cost-benefit analyses : contracted rates vs. OTA vs. direct bookings
  • Flag pricing anomalies (peak season spikes, currency swings, hidden fees)
  • Feed Finance accurate COGS data so we can protect margins

    • Handle the Chaos

  • Last-minute pax drops Negotiate penalty waivers
  • Hotel overbooked Source alternates in 24 hours
  • Special requests Wheelchair access, late check-outs, group transport—you've got it

    • You're a Fit If

  • 2–4 years in travel operations—group bookings, MICE, or curated travel (not generic leisure)
  • Fluent in hotel ecosystems : OTAs, direct contracts, Airbnb, hospitality lingo (FOC, ADR, BAR, allotments, rooming lists)
  • Google Sheets wizard : Conditional formatting, pivot tables, VLOOKUP / INDEX-MATCH—you build trackers that actually work
  • Negotiator without ego : Data-backed, firm, but you don't burn bridges
  • Traveler at heart : You've stayed in enough places to know what makes a hotel 'group-friendly'—vibe, layout, logistics

    • Nice-to-Haves

  • Experience with dynamic pricing or yield management
  • Familiarity with hospitality systems
  • Comfortable across currencies and payment rails (wire transfers, PayPal, local banking)
  • Personal network of hotel contacts in ExCo markets

    • Who You'll Work With

  • Sales team on locking rooms for confirmed bookings
  • Production team on pax count adjustments and cancellation negotiations
  • Finance team on cost optimization and margin protection
  • Quality team on hotel audits and property alternatives

    • Success Looks Like

  • Hotel cost per pax stays within budget
  • 95%+ booking accuracy—no double-bookings, no last-minute scrambles
  • 80%+ flexible cancellation policies with
  • Zero partner escalations on payments or miscommunication

    • Why This Role Matters

    You're not just booking rooms. You're building the supply-side backbone of a fast-growing experiential travel company. Your ops work directly impacts sales conversion, gross margin, and traveler NPS.

    Job Type : Full-time, On-site

    The Experience Co. values clarity over consensus, and believes the best travel changes how you see the world—not just where you've been.

    If this sounds like you, we'd love to hear from you.

    Skills Required

    Negotiation, Airtable, google sheets , yield management

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