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Senior Operations Specialist (Home Services)

Senior Operations Specialist (Home Services)

InstaServiceRajkot, IN
22 hours ago
Job description

Job Title : Senior Operations Specialist

Location : Remote (India-based role)

Job Type : Full-Time

About InstaService

InstaService is a fast-growing on-demand home services platform, offering professional cleaning, handyman, and plumbing services across California, Texas, Florida, and 23 other states. We are on a mission to become a leading brand in home services by delivering excellent customer and provider experiences.

Job Summary

We are looking for a highly motivated, proactive Senior Operations Specialist based in India to support our U.S. operations. You will play a critical role in managing daily bookings, onboarding and training service providers, and ensuring customer satisfaction . You will also proactively identify and resolve operational issues to ensure that no booking is ever canceled unnecessarily .

Key Responsibilities

  • Coordinate and manage daily customer bookings to ensure timely and successful service delivery.
  • Communicate directly with U.S.-based customers and service providers over phone, chat, and email to confirm appointments, clarify details, and resolve any service issues.
  • Onboard and train new service providers , ensuring they understand InstaService’s standards and processes.
  • Monitor active bookings to anticipate and address any issues (e.g., delays, cancellations, customer complaints).
  • Proactively resolve problems , ensuring every effort is made to fulfill customer bookings successfully.
  • Follow up on completed bookings to gather feedback and maintain quality control.
  • Maintain accurate records of bookings, service provider performance, and customer interactions.
  • Work closely with management to continuously improve operational processes and provider performance .
  • Take ownership of urgent operational issues and ensure prompt resolution.
  • Flexible working hours to align with U.S. time zones (mainly PST / CST / EST).

Requirements

  • 3+ years of experience in operations, service coordination, customer support, or similar roles.
  • Excellent English communication skills (spoken and written) .
  • Strong problem-solving skills , ability to stay calm under pressure and resolve issues quickly.
  • Proven ability to handle U.S.-based customers and service providers professionally and efficiently .
  • Experience in onboarding, training, and managing external vendors or service providers .
  • Strong organizational and multitasking abilities to manage multiple active bookings and provider schedules.
  • Comfortable working in a fast-paced, startup environment .
  • Familiarity with tools like Slack, CRM systems, Google Sheets, and other booking / communication platforms .

    • Preferred Qualifications

  • Experience working with U.S. clients or in an international customer service role .
  • Background in home services, gig economy, or on-demand service platforms is a strong plus.
  • Ability to work flexible shifts , including weekends or evenings as needed.

    • What We Offer

  • Competitive salary based on experience.
  • Fully remote position with flexibility.
  • Opportunity to grow with a fast-scaling U.S. startup .
  • Collaborative and supportive work culture.

    • How to Apply

    Are you ready to make an impact in the on-demand services industry from anywhere in the world? We’d love to hear from you!

  • Download & Explore Our App
  • Visit https : / / www.instaservice.com / get-app to download the InstaService app (on the App Store or Play Store).
  • Provide Your Feedback
  • Take a few minutes to explore the app and note what you liked and what could be improved.
  • Submit Your Application
  • Email your résumé and app feedback to hiring@instaservice.com.

    • Join InstaService and be a driving force in revolutionizing the way home services are delivered—remotely and on your own schedule!

    InstaService is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Senior Specialist • Rajkot, IN