Desktop Support Engineer

Job Description : Education BE is preferred More than 2 3 years of relevant IT experience Should be experienced in day to day IT support with respect to managing endpoints desktops laptops IP Phones Should have good knowledge in implementation administration of servers Knowledge on Active Directory Services DHCP DNS Basic administration of LAN infrastructure switches firewall routers Key Responsibilities : Attend to service requests and incidents Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents Handle system and network related issues and handle 1st 2nd level IT incidents and IT service requests Candidate should be aware of different tools used for capacity management availability managements Experience in Asset management and various IT reports Should be flexible to work in different shift timings and coordinate with different teams across geographies Preferred Skills : TIG->

Standard TIG