Jboss Support Engineer

Location : Genpact PAN India

Quick Joiners will be preferred ( Max 30 days Notice )

Job Summary : We are looking for an experienced Java / J2EE Technical SME to join our Level 3 (L3) Production Support team. The ideal candidate will possess deep technical expertise in Java / J2EE, JMS, JBoss EAP, Red Hat Linux, and middleware troubleshooting. This role is focused on supporting financial-critical applications, resolving complex production issues, performing root cause analysis (RCA), automating support tasks, and ensuring system stability.

Key Responsibilities :

• Provide L3 production support for enterprise Java applications on JBoss EAP.
• Troubleshoot application and middleware issues : thread dumps, heap dumps, GC logs.
• Troubleshoot and resolve issues related to JMS messaging systems (e.G., queue backlogs, message delivery failures, dead-letter queues).
• Monitor and maintain JMS queues and topics in environment
• Perform root cause analysis (RCA) and develop permanent solutions for recurring production issues Lead incident and problem management efforts including major incident bridges.
• Collaborate with developers on code-level debugging, hotfixes, and JMS consumer / producer logic.
• Support release management, patching, and middleware upgrades.
• Manage and tune JBoss and JVM performance, clustering, and configurations.
• Create and maintain automation scripts using Shell (Bash / Korn) for monitoring and support tasks.
• Maintain and monitor batch jobs, application logs, and system alerts.
• Manage configurations across environments and support access / user management.
• Document resolutions and contribute to knowledge management.

Required Technical Skills :

Preferred Skills