Certinia-Salesforce Administrator

Certinia-Salesforce System Administrator

We are looking for a proactive individual that can help us continually improve and enhance our Certinia platform, gathering requirements and feedback and designing best practice solutions.

Role & Responsibilities

• On-going consultancy with Operations department to translate business requirements and desired outcomes into system requirements and a plan of execution.
• Execution of the plan as per an agreed timeline.
• Monitor system performance and troubleshoot issues as they arise.
• Ensure data integrity and security within the platform.
• Documentation of system, maintenance and security protocols and customisations.
• Stay updated on Certinia and Salesforce releases and new features to leverage for business improvements.
• Setting up new users on Certinia ensuring they have the correct permissions and access.
• Responding to Salesforce / Certinia-related issues.

Qualifications

Knowledge, Skills and Abilities