Program Director

Job Summary

The ServiceNow (SN) Transformation Practice Leader for Client 0 is responsible for leading and managing the delivery of ServiceNow solutions ensuring the highest standards of quality and customer satisfaction. This role involves overseeing a team of professionals driving strategic initiatives and fostering strong stakeholder relationships. Will work closely with various stakeholders including interna

Responsibilities

• Strategic Leadership Develop and implement strategic plans for the ServiceNow practice aligning with Client 0s business objectives and goals thereby making Cognizant client 0 to be the best in class for showcase externally
• Project Management Lead and manage ServiceNow projects from initiation to completion ensuring they are delivered on time within scope and within budget.
• Team Leadership Supervise and mentor a team of ServiceNow professionals providing guidance support and development opportunities. Also allocate resources effectively to ensure timely high-quality delivery of ServiceNow solutions.
• Client Engagement Stakeholder collaboration Act as the primary point of contact for Client 0 understanding their needs addressing concerns and ensuring high levels of customer satisfaction. Collaborate with internal and external stakeholders to align project goals with business objectives and ensure successful project outcomes.
• Continuous Improvement Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of ServiceNow delivery globally Implement and maintain quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.

Qualifications

Skills Required

Program Director