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Client Relationship Executive

ConfidentialKozhikode, Kozhikode / Calicut, India

23 hours ago

Job description

About Easify :

Easify is our all-in-one communications portal that helps businesses stay connected with their customers through messaging, automated workflows, and actionable insights. We're looking for a proactive and customer-focused Client Relationship Executive to build lasting relationships with our US-based clients and ensure they have a seamless experience using our platform.

Role Overview :

As a Client Relationship Executive, you will be the primary point of contact for customers—helping them onboard, guiding them through the platform, addressing compliance and subscription-related concerns, and ensuring they derive maximum value from Easify. This role involves a mix of customer communication, compliance monitoring, sales conversion, and support coordination, requiring near-native English communication skills and flexibility to work during US business hours (night shift).

Key Responsibilities :

Compliance Monitoring : Review and ensure adherence to compliance standards while sending SMS and other communications through the platform.
Customer Reach-out : Engage with subscribed customers and encourage them to complete the onboarding and setup process.
Subscription Retention : Reach out to customers who cancel or express dissatisfaction, understand their concerns, and take proactive steps to improve retention.
Chat Support & Product Promotion : Interact with customers via chat, address queries, and promote Easify's features when appropriate.
Demo Calls : Attend and conduct demo calls for prospective customers to showcase the platform's features and benefits.
Lead Conversion : Reach out to potential clients through calls and convert qualified leads into active users.
Onboarding & Relationship Building : Welcome new clients through onboarding calls, ensure they're comfortable using the platform, and maintain positive long-term relationships.
Customer Support Coordination : Collaborate with internal teams to resolve escalated issues promptly and effectively.
Documentation : Maintain clear and organized records of customer interactions, issues, and resolutions in the CRM system.

Qualifications & Skills :

0–3 years of experience in Customer Relationship Management, Client Support, or Inside Sales, preferably in a SaaS or communication-based platform.

Excellent verbal and written communication skills with a near-native US accent and fluency in English.

Strong interpersonal skills with the ability to handle customer concerns empathetically and professionally.

Familiarity with CRM tools, online communication platforms, and demo presentation software.

Proactive, persuasive, and capable of multitasking in a remote work environment.

Flexibility to work night shifts (US business hours).

Skills Required

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Client Relationship Executive • Kozhikode, Kozhikode / Calicut, India