Project Manager (Netsuite) Contract position

We are hiring for Project Manager – Netsuite Implementation (On Contact basis) at Bangalore

Position : You will lead the ERP implementation for NetSuite. The Project Manager (PM) will help execute and drive the key service delivery processes for this project and ensure that the correct metrics and Key Performance Indicators are in place.

The role : To execute the NetSuite implementation project and deliver the desired outcomes in a timely, effective and profession manner, ensuring that the Institution’s infrastructure and services are aligned with, and support, its strategic objectives. The PM will initiate the project and perform project planning, execution, control and close the project, once all the identified and agreed scope of work is implemented and tested for quality.

Reports to : Vice President – Finance and will be required to collaborate effectively with a diverse group of internal teams and external system integrators, individuals in various different timezones e.g. USA,Europe and India.

Job Description : Your deliverables will include, but are not limited to, the following :

• Understanding the project scope, schedule, deliverables; and working closely with internal stakeholders to document their needs and expectations;
• End to end program management – project initiation, planning, execution, control, and closure;
• Collaborating effectively with internal stakeholders, both in-person and through remote working models as needed;
• Interfacing with the ERP implementation partner who will work remotely / onsite;
• Transition and change management – pre, during and post project implementation;
• Project stakeholder management – working closely with internal and external stakeholders;
• Partner relationship management – maintaining a healthy working relationship without compromising on deliverables and outcomes;
• Project scope and schedule management;
• Driving periodic project reviews and mitigating risks with due diligence and a data driven approach;
• Escalating project issues to the senior management / steering committee when needed;
• Contributing to the delivery of all aspects of the project and services : controlling and reporting on project activities, systems and information security regularly;
• Driving accountability and continual service improvements - reviewing support practices, performing trend analysis on key operational metrics, ensuring a high focus on end-to-end project delivery;
• Reporting, analysing, and resolving issues related to the implementation, stakeholders, and project operations that may impact service quality; ensuring that stakeholders’ questions and problems are resolved properly and quickly;
• Improving support experience for quality results by studying, evaluating, and redesigning processes, establishing and communicating service metrics, monitoring and analysing results, and implementing changes;
• Using and creating knowledgebase articles based on new product information, support incidents, and / or common or critical issues;
• Implementing process optimisation, improvements, and modernisation initiatives for best practices where appropriate ;
• Identifying process inefficiencies and compliance issues, and implementing strategic solutions;
• Participating actively and collaborating within the IT team, providing feedback on current day to day activities, and recommending improvements;

Educational Qualification / Work Experience : A Bachelor’s and / or Master’s degree in Computer Science, or Computer Applications, or Information Systems, or any other engineering degree, with at least 12+ years of work experience, including a minimum of 5 plus years in a project management role;

Skill Set :

Location : Bangalore