Assistant Training Manager

Job Description :

Job Title : Assistant Training Manager

Function : Human Resources

Location : Lonavala

Primary Purpose

We are seeking a dedicated and dynamic Assistant Training Manager with a specialty in Food & Beverage (F&B) Service and Housekeeping to join our team at Della Adventure & Resorts. The ideal candidate will have a strong background in departmental training, excellent communication skills, and a passion for delivering exceptional guest experiences.

Key Responsibilities

• . Training Program Development : Design, implement, and evaluate comprehensive training programs for operational departments to ensure consistent and high-quality service.
• . Training Delivery : Conduct engaging and informative training sessions, workshops, and on-the-job training for new hires and existing staff.
• . Performance Monitoring : Regularly assess staff performance through evaluations, feedback, and observations, and provide coaching and support to help team members improve their skills and knowledge.
• . Standard Operating Procedures (SOPs) : Develop, update, and enforce SOPs for Departments to maintain consistency and excellence in service delivery.
• . Cross-Department Collaboration : Work closely with department heads and management to identify training needs, develop training schedules, and ensure alignment with the resort's goals and standards.
• . Guest Experience Enhancement : Continuously monitor and improve service quality to enhance guest satisfaction and address any training-related issues that may affect the guest experience.
• . Training Materials : Create and update training manuals, guides, and other materials to support training initiatives.
• . Compliance : Ensure all training programs comply with industry standards, health and safety regulations, and company policies.
• . Reporting : Maintain accurate records of training activities, staff progress, and training outcomes, and provide regular reports to management.

Qualifications

Minimum Qualification :

Bachelor's degree in Hospitality Management, Training & Development, or a related field

Minimum Job Experience :

Minimum experience of 4-5 years as a departmental trainer or a professor in F&B Service and Housekeeping department from a reputed institute, luxury resort or hotel environment

Reporting to : Director HR

Travel : N / A

Skills Required

Performance Monitoring, Compliance, Training Delivery, Training Program Development