Associate Team Lead - Sales Operations

Business Title : Associate Team Lead - Sales Operations

Global Function : Business Services

Role Purpose :

The overall responsibility of the Customer Service Lead will be supervising the team for smooth execution and implementation of Order Management related activities ensuring KPIs are met, work load distribution, addressing queries / issues raised by team and resolving them, impart knowledge and support to the team and overseeing projects related to Customer Service & Sales Support, DocuSign, project management, planning and development and successful roll out and implementation, with ultimate goal of building an efficient, customer centric and self-reliant Customer Service team.

Main Accountabilities :

• Manage Daily contract / order entry and issuance meet Global KPIs, across all value chains daily.
• Handle and resolve critical issues and propose solutions.
• Monitor the status of the activities and report upward to TL / Manager.
• Monitor customer issues, concerns, and questions are resolved promptly and professionally.
• Manage work allocation and handle complex query
• Handle exceptions generated, perform root cause analysis to resolve current issues and act proactively to avert potential issues in future

Additional responsibilities :

Knowledge and Skills :

Behavior :

Improve Bunge's outcomes by making data-driven decisions, keeping the customer at the forefront of all they do, and proactively gaining insight into the global strategy.

Collaborate, effectively communicate with others and take initiative to continually develop themselves.

Pursue opportunities to solve problems and take action while maintaining the ability to manage work, even in times of challenge or change.

Technical :

Education & Experience :

Bunge (NYSE : BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge's expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.

Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities / Women / Veterans / Disabled

Skills Required

Microsoft Office, Power Bi, Sharepoint, Customer Service, Sales Support, Tableau