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▷ Only 24h Left : Customer Support Representative
KumarIndia10 days ago
Job descriptionExcellent oral and written communication in English(UK) is essential. Previous call centre or customer service experience preferred. Successful completion of in-house training required. Must be self-motivated and capable of working without close supervision. Strong interpersonal skills and team collaboration required. Full-time – 6 days per week (12 : 30 PM – 9 : 30 PM IST) to align with UK business hours. This is a remote working position, requiring a stable internet connection and a quiet work environment. Flexibility may be required occasionally for high-priority follow-ups or campaign deadlines. Must comply with data protection, confidentiality, and health & safety protocols in a remote setup.
Job description
To deliver outstanding customer service through effective handling of calls, appointment scheduling, and post-service support. The Call Centre Representative will be responsible for maintaining accurate communication records, ensuring customer satisfaction, and supporting service delivery through timely follow-ups and lead conversion.
Competencies
- Customer Service - Professional, empathetic communication with customers.
- Attention to Detail Accurate data entry and appointment scheduling.
- Time Management Efficient call handling and response turnaround.
- Problem-Solving Resolving booking errors and service-related concerns.
- CRM Proficiency Familiarity with HubSpot or similar systems.
- Organisation Managing multiple leads, appointments, and follow-ups.
- Communication Clear and professional verbal and written skills.
- Lead Nurturing Converting inquiries into appointments.
Experience / Qualifications
The candidate is expected to be empathetic, polite, respectful towards out patients with hearing problems to support address their queries & issues patiently.
Working Hours and Conditions
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▷ Only 24h Left: Customer Support Representative • India
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