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Learning and Development Specialist

Learning and Development Specialist

Bodycraft Salon Spa and ClinicRepublic Of India, IN
30+ days ago
Job description

1. Job Purpose : -

To drive people capability building and talent management initiatives across the organization through structured frameworks, robust processes, and data-driven insights. Responsible for enabling growth, sustainability, governance, and people centricity via training, SOP development, talent journeys, and project delivery.

2. Key Result Areas (KRAs) and Responsibilities : -

A. Growth & Capability Building

  • Develop, execute, and continuously improve the POC Framework.
  • Conduct Training Need Analysis (TNA), Training Need Identification (TNI), and deliver training interventions.
  • Map training plans to business requirements and maintain a capability dashboard.
  • Drive training throughput and ensure execution.
  • Maintain and update records – dashboards, calendars, reports.
  • Ensure closure of training milestones as per defined schedules.
  • Adhere to SOPs and enable organisational process improvements.
  • Develop, implement, and monitor adherence to new / existing processes and SOPs.
  • Drive alignment meetings and internal communication with trainers.

B. Projects and Innovation

  • Lead projects such as :
  • Development of sales models and modules.
  • Design and implementation of LMS & automation for training and operational processes.
  • Rollout of engagement platforms.
  • Support franchise onboarding and career progression programs across corporate and business units.

    • C. Talent Management & Employee Journey

  • Manage employee lifecycle mapping and progression frameworks.
  • Skill mapping and optimising talent using OSM (Organisation Structure Mapping).
  • Design, execute and monitor career progression and IJP (Internal Job Posting) avenues.
  • Foster retention through Individual / Organizational Development Planning (IDP / ODP / ADP).

    • D. Learning Journey

  • Curate and update service training modules for internal / external stakeholders.
  • Conduct audits to measure training delivery quality.
  • Ensure TTT (Train-the-Trainer) programs are regularly conducted.
  • Track trends and innovations for module enhancement.

    • E. Governance & Compliance

  • Oversee POC operational processes and program adherence.
  • Ensure preparation, adherence, and review of key documents (CPP, MAS, requisition, and hierarchy sheets).
  • Lead the design and implementation of organizational SOPs and compliance processes.
  • Organize regular townhalls and coordinate timely report submissions.

    • F. People Centricity & Organizational Development

  • Champion people alignment and organizational goals.
  • Create and implement career progression paths.
  • Drive mutual alignment through escalations management, redressal committees, and sign-off processes.
  • Support franchisee structure alignment and drive operational effectiveness at outlet level.

    • G. Stakeholder / Team Management

  • Facilitate team education, skill development, and performance review.
  • Upskill internal and external trainers / teams according to the framework.
  • Timely talent recognition and remedial planning.
  • Drive cross-functional team alignment and performance enhancement.

    • 3. Key Performance Indicators (KPIs)

  • % completion of capability building initiatives vs. plan
  • Training attendance and throughput metrics
  • Adherence to SOP and reporting deadlines
  • Employee retention and internal movement statistics
  • Timeliness and quality of career pathing and progression frameworks
  • Stakeholder feedback : satisfaction and engagement scores

    • 4. Short- / Mid- / Long-Term Milestones

  • (Illustrative only;

    • refer to Milestones worksheet for full list)

  • Short Term : Conduct Tell Me sessions, daily hygiene re-implementation, team KRA / KPI setting, corporate CPP framework design.
  • Mid Term : Rework and alignment of training modules, mapping skill-designation alignment, mentor-buddy system post-NHOP.
  • Long Term : Expansion of trainers through IJP, master module development for leadership, L&D perspective integration.

    • 5. Requirements

  • Education : Graduate in HR, Business Administration, or relevant field;

    • specialized certifications in L&D / Talent Management preferred.

  • Experience : 4-7 years in Learning & Development, Talent Management, or Capability Building roles;

    • prior experience with SOP / process development required.

  • Skills :
  • Strong planning, project management, and documentation abilities
  • Excellent communication, stakeholder management, and facilitation skills
  • Data-driven, strong on process orientation
  • Ability to develop and implement digital training tools

    • 6. Key Relationships

  • Internal : All business verticals (Salon, Skin, Clinic, Ops, etc.), Trainers, Business Heads, Corporate HR
  • External : Franchise partners, Training vendors, Automation / LMS providers

    • 7. Success Profile

  • Consistently meets or exceeds defined KRAs and KPIs
  • Proactive in driving business-linked interventions
  • Recognised for outstanding organizational value contribution
  • Demonstrated ability to enable sustainable capability building

    • Working Days : - 6 Days ( Sunday Off)

    Location : - Koramangala, Bangalore

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