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CRM - Real Estate Developer Lobby

CRM - Real Estate Developer Lobby

Acme ServicesMumbai, India
15 days ago
Job description

Hiring for CRM role for Real Estate Developer Lobby Exp : 2+ Years

CTC : upto 12 LPA

Location : Mumbai

Interested candidate can share across there resumes on

Job Description : Customer Engagement

  • Manage lifecycle relationships with ~250 customers across allocated segments / projects.
  • Deliver proactive engagement at key milestones and “moments of truth” to build trust and loyalty.
  • Drive customer delight through responsiveness, personalization, and high-touch service.

Revenue Ownership

  • Own a collections book of ₹120 Cr per year — driving timely and consistent follow-ups.
  • Enable ₹30 Cr+ in new business annually through referrals, upgrades, and cross-sell
  • conversations.

  • Improve engagement and mindshare to unlock loyalty and renewal potential.
  • Service Excellence

  • Ensure query resolution within defined TATs; maintain a low complaint escalation rate.
  • Standardize and elevate customer interactions across all touchpoints — calls, visits, emails,
  • messages.

  • Collaborate with internal teams to resolve issues, track complaints, and escalate systemic
  • blockers.

    Process, Systems & Reporting

  • Keep all CRM systems and trackers updated with accurate, real-time data.
  • Maintain documentation hygiene across customer files, transaction records, and
  • communication logs.

  • Track customer satisfaction and share actionable insights for process enhancement.
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    Crm Developer • Mumbai, India

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