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Content Experience Designers are customer obsessed in developing human-centered

experiences that provide personalized, clear, helpful, and inclusive digital plus human solutions for our customers. Experience designers consider the why, what, and how of product use to help identify where user needs intersect with business goals across the entire user journey. Leverages human-centered design methods (design-thinking, service design, research / insights, etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success. Performs competitive analysis of direct / indirect competitors and monitors the marketplace for new trends to inform the research and design process.

Would you like to :

• Gather and assess business requirements for new or enhanced products.
• Use quantitative and qualitative data; ensure content decisions are informed by real user needs and influence human behavior.
• Employ a range of human-centered techniques (personas, user flows, content audits and wireframes) to determine content design.
• Ensure end-to-end digital experiences are accessible and compliant.
• Update content documents (CMS, design files and / or other documentation tools).
• Fully internalize Shield system, applying existing standards to new work.
• Participate in content community of practice (COP) events and efforts for personal development and peer support.
• Formally observe user interviews and usability sessions.
• Validate content in a test environment before it gets released to production.
• Work in an Agile environment, which includes planning epics, writing sprint stories and participating in regular Agile ceremonies. Must become adept at using Agile tools like Jira and Confluence. Higher levels will contribute to sizing and scoping.

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