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Senior Manager, Sales

Senior Manager, Sales

GoodScoreDelhi, India
1 day ago
Job description

Company Overview :

GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.

From starting personalized credit consulting in 2023 to now, empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps.

We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on a 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit.

Goodscore Raises Series A

Role Overview :

The (Senior) Sales Manager will be directly responsible for meeting monthly sales targets through large-scale telecalling operations. The ideal candidate has a consistent, proven track record of achieving or exceeding sales targets month-on-month and has experience in building, managing, and scaling large inside sales teams in a high-growth, high-pressure environment.

Key Responsibilities :

Sales Target Ownership & Delivery

  • Take full ownership of revenue targets and ensure consistent achievement month over

month.

  • Closely monitor sales funnel metrics, call volumes, conversions, and productivity KPIs.
  • Motivate, guide, and enable the team to drive daily performance and maintain a winning
  • mindset.

    Team Leadership & Scaling

  • Lead and manage a growing team of 300–750+ telecallers through a structured
  • hierarchy of Team Leaders and SMEs.

  • Build a performance-driven culture with clear KPIs, real-time feedback, and result-linked
  • incentives.

  • Rapidly scale up the team in coordination with recruitment and training teams.
  • Process Excellence & Productivity

  • Implement structured SOPs, talk tracks, and quality guidelines to ensure process
  • consistency.

  • Optimize lead distribution, dialer strategy, and CRM efficiency for maximum
  • conversions.

  • Use data-driven insights to identify gaps and take corrective actions swiftly.
  • Performance Management & Coaching

  • Review daily, weekly, and monthly team / individual performance and intervene when
  • needed.

  • Conduct regular huddles, performance reviews, and targeted coaching sessions for low
  • performers.

  • Drive adoption of sales best practices across the team.
  • Compliance & Governance

  • Ensure 100% adherence to regulatory and internal compliance standards across all
  • sales activities.

  • Address customer escalations and ensure resolution within defined SLAs.
  • Reporting & Cross-functional Collaboration

  • Deliver detailed performance reports and forecasts to leadership.
  • Collaborate with Product, Marketing, Tech, and HR teams to align operational goals with
  • broader business strategy.

    Requirements :

  • Education : B.Tech (MBA preferred) from Tier 2+ colleges (VIT, SRM, KIIT, Symbiosis, Manipal, Amity, Jaypee etc.)
  • Experience : 6 – 8 years in telesales / inside sales leadership, preferably in EdTech (Byjus, Unacademy, UpGrad, PW, SimpliLearn, ExtraMarks etc.)
  • Proven Record : Must have consistently met or exceeded sales targets in previous roles.
  • People Management : Experience managing large teams (200+ agents) and scaling to
  • 500+.

  • Analytical Skills : Strong data orientation with the ability to derive insights and take swift
  • action.

  • Tech Savvy : Familiar with dialers (Ameyo, Exotel, Tata Tele), and Excel / Google Sheets.
  • Mindset : High ownership, target-driven, thrives under pressure, and is comfortable in
  • fast-moving environments.

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