Student Success Executive ( Customer Success)Shankar Mahadevan Academy • Ghaziabad, IN
No longer accepting applications
Student Success Executive ( Customer Success)
Shankar Mahadevan Academy • Ghaziabad, IN
6 days ago
Job descriptionBachelor’s Degree (required) 1–3 years of relevant experience in customer support, education, or service-oriented roles Respond promptly and professionally to incoming student and parent inquiries via phone, email, and WhatsApp. Coordinate with internal departments (faculty, operations, sales) to resolve student concerns quickly. Monitor ticket status and ensure timely resolution within agreed SLAs. Educate students about course features, policies, and any updates. Follow up with inactive learners to encourage course completion or renewal. Collect feedback from students and parents, and escalate issues where necessary. Resolve queries with empathy and a solution-oriented mindset. Monitor and support student engagement and retention. Maintain detailed records of all student interactions and resolutions. Share relevant updates with students and escalate issues when needed. Contribute proactively to process improvement and internal knowledge sharing.
We are looking for enthusiastic and empathetic Student Success Executives to join our Student Success Team at CloodOn Musica Pvt Ltd. This role is pivotal in building strong relationships with students and instructors, ensuring their satisfaction, and enabling a seamless learning experience.
Skills / Qualifications :
- Excellent verbal and written communication skills
- Fluency in English, Hindi, and any regional language
- Strong problem-solving and time-management abilities
- High levels of empathy and patience
- Team player with a proactive mindset
- Familiarity with basic Excel
- Ability to work independently and manage multiple tasks
Requirements :
Responsibilities :
Create a job alert for this search
Customer Executive • Ghaziabad, IN
Similar jobs
Position : Teacher Success Manager 6 days working 10 : 00 am to 07 : 00 pm IST Salary : Open to discuss Overview : We're looking for a dedicated and organized Teacher Success Manager to support our edu...Show more
Manage day-to-day operations of the business related to specific task and business function assigned.Collaborating with various teams to facilitate seamless communication and operational alignment....Show more
Customer Success Executive
Octonix Solutions • Delhi, India
Job Title : Customer Success Executive Company Name : Octonix Solutions Time : 7 : 30pm- 4 : 30am (US shift) Salary : ₹2,40,000 LPA – ₹3,60,000 LPA Job Type : Full-time Work Location : Makarba, Ahmedabad, Gu...Show more
Last updated: 19 hours ago • Promoted • New!
Student success officer
Millennials Immigration NZ • New Delhi, Delhi, India
We are looking for a motivated and student-focused Educational Counselor to join our team in Delhi NCR.The ideal candidate will have hands-on experience in counseling students for New Zealand educa...Show more
Last updated: 1 hour ago • Promoted • New!
Customer Success Engineer
Strobes Security, Inc. • delhi, delhi, in
Customer Success Engineer – Cybersecurity.Location : Remote (India preferred).As a Customer Success Engineer at Strobes, you’ll be the technical bridge between our customers and our platform.Your jo...Show more
Last updated: 5 days ago • Promoted
Sales Executive
Nivaan • delhi, delhi, in
Nivaan is the Centre of Excellence for Interventional Pain Treatment and Regenerative Medicines.Founded in 2022 by a stellar team pedigreed at Wharton, UCLA, Sir Ganga Ram Hospital, IIT, ISB, Forti...Show more
Last updated: 1 hour ago • Promoted • New!
Customer Success Manager
TRDFIN Support Services Pvt Ltd • Noida, Uttar Pradesh, India
We are seeking a technically strong and customer-focused Customer Success Manager to ensure successful onboarding, adoption, and long-term value realization of technology solutions.This role bridge...Show more
Last updated: 25 days ago • Promoted
Customer success Executive
Confidential • Noida, India
Should be open to travel upto 25%, Sales, tech products to support client demos.We are looking for a proactive and customer-focused.
The ideal candidate will be responsible for building strong clien...Show more
Last updated: 30+ days ago • Promoted
Teacher Success Manager_WFH
Bambinos.live - Future School • Delhi, Delhi, India
Remote
Last updated: 2 days ago • Promoted
Operations Executive | WFH
Jobringer ~ India’s Job Portal • Ghaziabad, IN
Remote
Last updated: 5 days ago • Promoted
Student Success Associate
Confidential • Noida, India
As a Student Success Associate, you will be the (Point-Of-Contact) POC between the students and the internal team.If you are someone who is an active listener, can patiently resolve problems as the...Show more
Last updated: 30+ days ago • Promoted
Senior Student Success Advisor - New Zealand
Estero Education Services • delhi, delhi, in
About Estero Education Services.Estero Education Services is an India and New Zealand-registered education management entity specialising in international student recruitment and university collabo...Show more
Last updated: 7 days ago • Promoted
Customer Success Associate
Glider AI • new delhi, delhi, in
Glider provides AI-based hiring tools such as online assessments, coding tests, video interviews, etc.MSPs to hire quality talent for any job role globally.
We help automate the hiring process with ...Show more
Last updated: 2 days ago • Promoted
Customer Support Executive
KodeKloud • ghaziabad, uttar pradesh, in
KodeKloud is a fast-growing EdTech SaaS company dedicated to transforming the way businesses and individuals upskill their teams and themselves in DevOps, Cloud Computing, and IT by offering hands-...Show more
Last updated: 12 days ago • Promoted
Senior Customer Support Executive
Verge Scales • Ghaziabad, IN
Verge Scale is a growth platform that acquires, develops, and scales eCommerce brands into thriving 8–9 figure businesses.
By leveraging data-driven marketing, strong brand strategies, operational p...Show more
Last updated: 6 days ago • Promoted
Student Success Officer
Millennials Immigration NZ • Delhi, Delhi, India
We are looking for a motivated and student-focused.The ideal candidate will have hands-on experience in counseling students for.
New Zealand education pathways.As an Educational Counselor, you will : ...Show more
Last updated: 15 days ago • Promoted
Customer Success Executive
Confidential • Delhi, India
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and ...Show more
Last updated: 30+ days ago • Promoted
Customer Sales Executive
Eve Healthcare • New Delhi, Delhi, India
Hiring : Tele Sales Executive (WFH) – EVE Healthcare EVE Healthcare is a healthcare startup building a diagnostic marketplace for imaging services (MRI, CT, PET-CT, Ultrasound, etc.Role : Tele Sales...Show more
Last updated: 18 hours ago • Promoted • New!
Customer Success Manager- Edtech
Confidential • Delhi, India
Aimlay is a global leader in educational and writing support services, dedicated to empowering working professionals and experiential learners by recognizing their lifelong experience and contribut...Show more
Last updated: 29 days ago • Promoted
User Experience Internship
Afterconcept • delhi, delhi, in
This is an internship, on-site role in New Delhi for a User Interface Designer.The User Interface Designer will be responsible for creating visual designs, mockups, and user interface designs.The U...Show more
Last updated: 1 hour ago • Promoted • New!