Customer Support Specialist

Job Summary

We are looking for a Customer Support Executive to handle customer interactions, resolve queries, and ensure a smooth customer experience. The role requires excellent communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

Respond promptly to customer inquiries via phone, email, chat, or social media.

Resolve product / service-related issues efficiently while maintaining customer satisfaction.

Maintain detailed records of customer interactions, complaints, and resolutions.

Collaborate with internal teams (Sales, Operations, Technical) to ensure customer concerns are addressed.

Provide accurate product / service information to customers.

Escalate unresolved issues to higher-level support teams as required.

Collect customer feedback and share insights with management to improve processes.

Meet customer service KPIs including response time, resolution time, and customer satisfaction.

Qualifications & Skills

Bachelor’s degree in any discipline (preferred but not mandatory).

Proven experience in customer support or a related role.

Excellent verbal and written communication skills.

Strong problem-solving and conflict-resolution abilities.

Ability to multitask, prioritize, and manage time effectively.