Assistant ManagerConfidential • Navi Mumbai, India, Mumbai
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Assistant Manager
Confidential • Navi Mumbai, India, Mumbai
4 days ago
Job descriptionC1 Level communication skills Handling voice or blended process Team Management Operations Management - Attrition, Shrinkage, AHT, CSAT, SLA, BQM, ACW, ASA, FCR Schedule Adherence, MBR, QBR NPS, eNPS Any Graduate
Job Description
- Candidate should be from International Voice process
- Candidates from International Telecom background would be preferred
- This role is opened only for diversity candidates.
- Total Work Experience : 8-11 Yrs
- Relevant Work Experience : 1+ years (Assistant Manager on paper)
- Shifts - US
- Location : Airoli (Navi Mumbai)
Role & responsibilities-
Education-
Skills Required
Team Management, enps, Sla, shrinkage , Attrition, AHT, Operations Management, Asa, CSAT
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Assistant Manager • Navi Mumbai, India, Mumbai
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