Service Desk Analyst

Job Description

At EXO Edge, we hire individuals who are fun loving, embrace life, and are ambitious. We are defined by our core values T eam R esults A ccountability and Q uality (TRAQ). If these values resonate with you and you're excited to join our journey, please review the job description below :

We are seeking detail-oriented and experienced IT Helpdesk Support to join our IT team. As an IT Helpdesk Support , you will be responsible for managing incoming support requests, providing first-level technical assistance, maintaining system documentation, and ensuring seamless IT operations through Zendesk.

What To Expect In Your Journey

• Monitor and manage incoming support requests via Zendesk, ensuring timely and professional responses.
• Provide Level 1 triage and remote support for basic hardware, software, network, and access-related issues.
• Assign and escalate tickets to appropriate internal teams or departments when necessary.
• Maintain accurate and up-to-date documentation for support issues, resolutions, and asset inventory within the service management system.
• Assist in IT onboarding for new employees, including setup of devices, user accounts, and system access.
• Collaborate with third-party vendors for issue escalation and resolution of more complex IT problems.
• Administer and support Zoom and Okta platforms for telephony and authentication access.
• Ensure SLAs and response / resolution times are consistently met.

What You Bring To The Table

Shift Timings

Where will you work

What To Expect In The Evaluation Process

About EXO Edge

EXO Edge is a leading provider of Accounting, Legal, Technology, and Business Support Services to the global Real Estate industry. We specialize in building managed services capabilities for the Property Management industry, primarily in the US, and currently serve 10 of the top 20 Property Management companies. Our Service Delivery Centre is based in Mohali with a team of over 1100 professionals.

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Skills Required

zendesk, Okta