Customer Support Representative

Company : Aspire Webs & Informatics Pvt Ltd

Location : Nashik (On-site)

Processes : Domestic (India) & International (USA) – Separate Processes

Shifts : Day Shift (Domestic) / Night Shift (USA)

About the Role

Aspire Webs & Informatics Pvt Ltd is hiring Customer Support Representatives for two different processes— Domestic and International (USA) . Candidates will be assigned to one process based on skills, communication ability, and shift preference.

Key Responsibilities

• Handle customer inquiries via calls, chat, or email.
• Provide product / service information clearly and professionally.
• Resolve issues or escalate to the concerned team when needed.
• Maintain proper documentation and CRM records.
• Deliver high customer satisfaction and meet response time targets.
• Follow process guidelines specific to Domestic or USA support.

Requirements

What We Offer