Business Analyst

At

FreightFox

, we’re reimagining how India’s manufacturing enterprises move freight — with data, intelligence, and technology at the core. We’re seeking a

Business Analyst

who thrives at the intersection of

operations, analytics, and technology

to turn complex logistics challenges into smart, scalable solutions.

As a Business Analyst, you will act as the

analytical engine

of the business — translating data into insight, identifying process gaps, and enabling technology teams with structured, validated business requirements. You’ll collaborate with multiple functions — operations, product, engineering, and

customers

— to drive continuous improvement and digital transformation.

This role is perfect for someone who enjoys

solving problems with data

, understands

supply chain and manufacturing workflows

, and is eager to contribute to the

growth journey of a startup

Key Responsibilities

1. Business Understanding & Process Mapping

Partner with stakeholders to understand core operational processes, dependencies, and bottlenecks.

Map and document “As-Is” and “To-Be” workflows across logistics, SCM, and manufacturing functions.

Identify automation and digitization opportunities that can enhance speed, visibility, and accuracy.

2. Data Analysis & Insight Generation

Gather, clean, and analyze datasets from multiple systems to identify trends, inefficiencies, and performance drivers.

Build and maintain

BI dashboards (Power BI / Tableau)

and reports to track KPIs across operations, customer delivery, and cost optimization.

Present insights that guide business decisions — from process redesign to product enhancements.

3. Requirement Gathering & Solution Design

Work with cross-functional teams to define business needs and translate them into

clear, structured requirements

for development.

Draft

BRDs, FRDs, and user stories

that reflect measurable outcomes.

Collaborate with product and tech teams during UAT and deployment to ensure solutions align with expectations.

Design and Deliver Solutions to customers with strong support and lead Change Management with Customer Support Teams at the customer's end.

4. ERP & System Enablement

Support ERP or related platform implementations by aligning configurations with process logic.

Validate data accuracy, process flows, and system usability through real-time testing and feedback loops.

5. Performance Measurement & Continuous Improvement

Monitor post-implementation performance and adoption.

Recommend data-backed improvements to drive ROI, efficiency, and customer satisfaction.

Qualifications

Bachelor’s or Master’s degree in

Engineering, Business, Information Systems

, or related discipline.

1–5 years of experience

as a

Business Analyst / Data Analyst / Process Analyst

, preferably in

logistics, manufacturing, or supply chain

Proven track record of working in

startup or fast-paced environments

Experience in

ERP implementation or process automation

projects is a strong advantage.

Skills & Competencies

Deep understanding of

logistics, SCM, or manufacturing workflows

Strong proficiency in

Excel (advanced), Power BI, or Tableau

Hands-on experience with

data modeling, KPIs, and performance dashboards

Familiarity with

ERP, WMS, CRM, or similar systems

Excellent

requirement documentation, process mapping, and analytical skills

Knowledge of

Agile collaboration tools

(Jira, Confluence) preferred.

Strong business acumen with the ability to connect data to decision-making.

Self-driven, curious, and comfortable navigating ambiguity.

Traits We Value

Analytical & Curious :

You question the status quo and use data to find better ways.

Detail-Oriented :

You love structured problem-solving and crisp documentation.

Collaborative :

You work seamlessly across business and tech teams.

Outcome-Focused :

You translate insights into measurable impact.

Adaptable :

You thrive in a dynamic, startup ecosystem.

Customer-First :

You think of value creation before deliverables.

What You’ll Get

A front-row seat in a

high-growth startup

shaping India’s logistics transformation.

Opportunities to

build analytical frameworks

and influence key business decisions.

A collaborative environment with

leaders who value innovation and ownership

Competitive compensation and

ESOPs

for long-term contributors.

The freedom to

create meaningful change

— from data to decision.

About FreightFox

At

FreightFox

, we’re on a mission to make industrial logistics

smarter, faster, and transparent

• . We empower manufacturing enterprises with

real-time visibility, intelligent data insights, and tech-enabled freight solutions

that redefine efficiency and customer satisfaction.

If you’re passionate about

data, operations, and digital transformation

— and want to see your work directly impact how India moves — this is your place to be.