Operations Executive

About GrayQuest

GrayQuest is a rapidly growing FinTech company in the Indian education ecosystem. We specialize in providing EMIs for the $100B+ education market, offering zero-cost installments with insurance and reward benefits. Currently, we work with over 5,000 educational institutions , including the top 10 school chains in the country, who trust us to power their fee payments through convenient monthly installments.

Backed by leading investors and seasoned fintech visionaries, we are a Series B start-up with a strong reputation in the financial ecosystem. Our funding is driven by industry leaders such as Kunal Shah & Miten Sampat (CRED), Nitin Gupta (UNI), Sumit Maniyar (Rupeek), and Sujeet Kumar (Udaan), who inspire our journey of growth and innovation. With partnerships across 5,000+ premier educational institutions nationwide , we’ve established ourselves as a trusted name in education-focused financial services.

Role Overview

The Operations Executive will be responsible for managing day-to-day operational activities,

ensuring smooth execution of financial processes, and supporting cross-functional teams. The

role requires attention to detail, process orientation, and the ability to work in a fast-paced

fintech environment while adhering to defined TATs (Turnaround Times).

Key Responsibilities

Compliance & Operational Excellence

Manage end-to-end processes including KYC, NACH, Institute, and Lender

Verify compliance requirements (PAN, KYC, agreements, mandates) before loan disbursement.

Ensure cases move seamlessly through defined stages in the loan lifecycle.

Handle escalations & resolve operational queries within defined TAT.

Conduct pre-disbursal checks to ensure KYC, payments, NACH mandates, and

agreements are in place.

Ensure strict adherence to regulatory norms, lender policies, and internal SOPs.

Identify and escalate discrepancies, or policy deviations.

Monitor Downpayment and refunds.

Validate merchant ID transactions and escalate discrepancies.

Reporting & Process Improvements

Suggest process improvements and support automation / system enhancement

initiatives.

Identify operational bottlenecks and collaborate with tech / product teams to streamline

workflows.

People & Coordination

Coordinate with interns / subordinates to ensure smooth execution at the workfront.

Communicate and align with internal teams for process consistency.

Contribute as a strong team player while supporting leadership and organizational

goals.

Key Competencies

Analytical Thinking : Ability to assess gaps, identify risks, and resolve operational issues.

Process Orientation : Strong focus on accuracy, compliance, and SOP adherence.

Collaboration : Ability to work effectively with internal teams and external stakeholders.

Adaptability : Manage high volumes efficiently in a dynamic fintech / banking environment

Skills

Experience : 2–3 years in Fintech, NBFC, Banking, or E-commerce operations.

Strong knowledge of financial products, KYC norms, loan processing, and NACH / eNACH.

Advanced proficiency in MS Excel / Google Sheets.

Excellent problem-solving, communication, and coordination skills.

Leadership & organizational abilities with flexibility to work in shifts, Sundays, or holidays.