Ui Ux DesignerConfidential • Bengaluru / Bangalore
Ui Ux Designer
Confidential • Bengaluru / Bangalore
30+ days ago
Job description5+ years of experience as a UX / UI Designer, with a strong portfolio showcasing your process and finished work. Demonstrated experience designing complex applications or internal tools, ideally for a B2B or enterprise audience. Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe XD). Strong understanding of user research methodologies, from interviews and surveys to usability testing. Excellent communication skills with the ability to present and defend design decisions effectively. Experience working in an Agile / Scrum environment. Experience designing for contact center platforms or customer service applications (e.g., Salesforce, Zendesk, Genesys). Familiarity with the challenges and workflows of customer service agents. Experience designing for products that incorporate AI, machine learning, or complex data visualization. Familiarity with HTML, CSS, and front-end development principles.
Job Description : Key Responsibilities
- User-Centered Design : Conduct user research, interviews, and usability testing with customer service agents to uncover their pain points and workflows. Translate these insights into intuitive user flows, wireframes, and prototypes.
- UI & Interaction Design : Design clean, modern, and easy-to-use interfaces for our internal customer service tools. Your designs will simplify complex tasks, reduce cognitive load, and integrate seamlessly with AI features like agent-assist suggestions and automated summaries.
- Collaborate & Communicate : Work closely with the Product Manager and engineering team to ensure designs are technically feasible and aligned with the product roadmap. Clearly articulate your design decisions and rationale to both technical and non-technical stakeholders.
- Design System & Standards : Contribute to and maintain our internal design system, ensuring consistency and efficiency across all agent-facing applications.
- Iterate & Optimize : Use data and feedback to iterate on designs post-launch. Partner with the Product Manager to analyze user behavior and identify opportunities for continuous improvement.
Required Qualifications
Preferred Qualifications
Skills Required
Contact Center
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