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Membership
Kivi-Tronics ConsultingChennai, TN, in13 days ago
Job type
- Quick Apply
Job descriptionBachelor’s degree in any discipline. Freshers and candidates with prior experience in membership upselling and operations, customer service, or administrative roles are welcome. Strong verbal and written communication skills in English. Ability to build and maintain positive relationships with members. Good organizational and multitasking skills. Basic proficiency in MS Office; familiarity with CRM or membership management systems is an advantage.
Job Description
Key Responsibilities
- Manage membership applications, onboarding, renewals, and upgrades.
- Ensure accurate and up-to-date maintenance of member records in the system.
- Handle member inquiries promptly via calls, emails, and other communication channels.
- Proactively reach out to members for renewals, feedback, and engagement activities.
- Coordinate with internal departments to provide value-added services such as providing key roles in conferences like OCMs and Speakers to members.
- Prepare and maintain membership reports and dashboards.
- Assist in executing membership campaigns and initiatives.
- Ensure timely resolution of member concerns and deliver excellent customer service.
Requirements
Requirements
customer service and membership upselling and operations
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Membership • Chennai, TN, in