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(19 / 10 / 2025) Customer Support Intern

(19 / 10 / 2025) Customer Support Intern

INDIAN COUNSELLING SERVICESIndia
1 day ago
Job description

Roles & Responsibilities :

  • Assist the customer support team in handling incoming queries through calls, emails, and WhatsApp.
  • Provide accurate information to students and parents regarding counselling services, courses, and admission processes.
  • Maintain and update student data and enquiry logs in the system.
  • Support the senior team during counselling sessions and webinars.
  • Follow up with leads and ensure timely communication.
  • Learn and adhere to company policies, processes, and customer service standards.
  • Participate in training sessions to enhance communication and counselling skills.

Educational Background :

  • Pursuing or completed Bachelor's degree in any field (preferably in Arts, Commerce, Psychology, Education, or Management).
  • Candidates from BBA, BA, B.Com, or similar backgrounds are preferred.
  • Must have basic computer knowledge (MS Office, Google Sheets, Email handling).

    • Experience Details :

  • Fresher or minimum 6 months internship / experience in customer support, telecalling, or counselling domain.
  • Strong communication skills in English and Hindi are mandatory.
  • Should be confident, polite, and professional while interacting with clients.

    • Job Types : Full-time, Fresher, Internship

    Work Location : In person

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    Customer Support • India