Digital Repair Specialist
ConfidentialShimla, Kullu / Manali, Dharamsala17 hours ago
Job descriptionShortlist, onboard, and certify Partners and Technicians to maintain a skilled workforce. Ensure resource availability and manage upgrades or terminations as required. Conduct initial training, reskilling, upskilling, and periodic refresher programs for technicians and partners. Deliver hands-on field training through On-the-Job Trainings (OJTs). Track key performance indicators (KPIs) and performance metrics of partners and technicians. Take corrective actions based on performance evaluations and assessment outcomes. Guide and support timely issue resolution within defined TAT to ensure customer satisfaction. Conduct audits, perform inventory reconciliation, and inspect FTTx devices. Manage walk-in customer interactions, including device repairs, swaps, CRM updates, and software upgrades. Train and support extended service points for broader service reach. Travel to assigned touchpoints based on operational requirements. Handle complaint management, conduct out-calling, and coach Jio Associates as needed.
Education Required
- ITI or Diploma, preferably in Electronics & Communication (ECE), Telecommunication, IT, or Computer Science (CS).
- 1.5 to 4 years of relevant experience.
Experience Required
Skills Required
Customer Focus, Communication Skills
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Digital Specialist • Shimla, Kullu / Manali, Dharamsala