Credhas Technology - Customer Success Manager

Key Responsibilities :

• Own end-to-end customer relationship for lenders allocated to you.
• Deeply understand client expectations and ensure the internal teams meet delivery SLAs across digital, voice bot, workflow, field and legal channels.
• Be proactive in identifying problems before the customer spots them - and mobilize teams to solve them.
• Participate in portfolio reviews and drive insights + next-steps for performance improvement.
• Track key metrics : DPD-wise performance, bucket-wise movements, channel productivity, and compliance.
• Escalate blockers early and ensure the right internal speed and accountability to resolve them.
• Drive upsell / expansion opportunities based on trust, impact delivered, and customer priorities.
• Create recurring performance MIS / monthly and quarterly business reviews for CXO-level conversations.

(ref : iimjobs.com)