Customer Support SpecialistNemetschek Group • Karnataka, India

Customer Support Specialist

Nemetschek Group • Karnataka, India

13 days ago

Job description

YOUR ROLE : A chance to make the difference.

Provide Level 1 technical support for ALLPLAN product portfolio via phone, E-Mail, and

ticketing systems.

Troubleshoot and resolve basic to intermediate issues related to ALLPLAN functionality,

installation, and configuration.

Guide users through diagnostic procedures and provide clear, step-by-step solutions.

Document support cases in CRM systems (e.g., Salesforce, HubSpot) to maintain a

comprehensive knowledge base.

Collaborate with Level 2 / 3 support and product teams for issue escalation and

resolution.

Participate in onboarding sessions and product walkthroughs for new users.

Stay updated with the latest ALLPLAN features, updates, and industry best practices

Helping with the installation, configuration, and updating of our software products is a

plus

WHO ARE WE LOOKING FOR :

Bachelor’s degree in Civil Engineering, or related field.

3-5 years of experience in technical support or a similar customer-facing role.

Knowledge of Building Information Modelling (BIM) and its workflows, future demands

/ standards are important.

Hands on experience using 2D and / or 3D CAD drafting applications such as ALLPLAN,

Autodesk Revit, and / or SDS2, Tekla.

Basic scripting knowledge (e.g. Python, Rhino, Grasshopper, Dynamo) is a plus.

Initial experience in IT support or CAD construction software such as Bluebeam,

BIMPLUS, Autodesk Construction Cloud, ProjectWise applications is an advantage

Strong communication skills, customer orientation, and solution-driven work approach

Experience with support tools like JIRA, Zendesk, or Freshdesk.

Familiarity with remote support tools and screen-sharing platforms.

GOOD TO HAVE

Have an open and communicative personality, enjoy working with customers, and are a

team player.

Problem solving skills and the ability to make the complicated look and feel simple.

Customer orientation and solution-driven work approach

Ability to manage multiple tasks in a fast-paced environment

Detail-oriented with a focus on delivering high-quality support

Excellent verbal and written communication skills in English

Create a job alert for this search

Customer Support Specialist • Karnataka, India

Related jobs

Customer Support Specialist

CamCom • Karnataka, India

CamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensu...Show more

Last updated: 21 days ago • Promoted

System Support Engineer

Vinebrook Technology • Karnataka, India, India

Communicate clearly with customers both in writing and over the phone.Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team.Engage direc...Show more

Last updated: 30+ days ago • Promoted

Customer Operations Specialist

Karix • Karnataka, India

Provide support adhering to SLA parameters (including quality, and response / resolution time criteria).Attend and acknowledge each customer call / mail. Responsible to create and manage Karix build pro...Show more

Last updated: 18 days ago • Promoted

Customer Care Executive

Mphasis • karnataka, karnataka, in

Walk in Drive held at Mphasis Mangalore for a.Interested candidate please attend the walk in drive on the below address.From 26th Nov to 5th of December 2025. Customer Support Officer - BPO.Ella, PL...Show more

Last updated: 2 days ago • Promoted

Tech Support Specialist - WLAN

Nokia • Karnataka, India

Come create the technology that helps the world act together.Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive...Show more

Last updated: 30+ days ago • Promoted

Client Support Consultant

HealthEdge • Karnataka, India

The Client Operations Team at HealthEdge proactively helps our customers understand and optimize the value customers receive from HealthEdge products and services. The Client Support Consultant is a...Show more

Last updated: 4 days ago • Promoted

Mgr, Technical Support, Cloud

Palo Alto Networks • Karnataka, India

At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and m...Show more

Last updated: 27 days ago • Promoted

Support Engineer

Pelatro • Karnataka, India

Responsible for monitoring and supporting the product at customer environment in 24 •7 basis working in shifts.Managing the tickets from customer adhering to SLA. Monitoring the alarms / alerts generat...Show more

Last updated: 21 days ago • Promoted

Customer Operations Specialist - 45032

Turing • Karnataka, India

In this role, you will help build workflows, datasets, and simulations that are critical for.Your work will ensure that AI systems are tested against. Recreate operational workflows for.KYC, AML, GD...Show more

Last updated: 21 days ago • Promoted

Technical Support Specialist-salary 40k

Concentrix • Karnataka, India

Greetings From Ignites Human capital Services.Graduate / undergradaute with minimum of 1year of exeperience into Technical support.Show more

Last updated: 7 days ago • Promoted

Customer Support Representative (US- Voice Process)

Silvermine Group • Karnataka, India

We are looking for dynamic and customer-focused Customer Service Representatives to join our Inbound Service Team for an International Voice Process. The ideal candidate will be responsible for hand...Show more

Last updated: 21 days ago • Promoted

Customer Service Specialist

Alp Consulting Ltd. • Karnataka, India

Please find the below JD for your reference.Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a. To manage non voice tasks, ...Show more

Last updated: 21 days ago • Promoted

SR Customer support UK,US shift Salary 8lks call Anjum 7795311458

Accenture • Karnataka, India

Greetings from IGNITES Human Capital Services JOB Consultancy in bangalore".WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S across India. Are you a Fresher / Experienced ( 6 month Internationa...Show more

Last updated: 13 days ago • Promoted

Coupa Consultant

Tata Consultancy Services • Karnataka, India, India

Coupa Certified Professional having at least 6+ years of Industry experience out of which at least 3 years in Coupa technology. Must have worked on at least one Coupa Implementation / Rollout projec...Show more

Last updated: 13 days ago • Promoted

Sr. Technical Support Engineer, Focused Services

Palo Alto Networks • Karnataka, India

Last updated: 21 days ago • Promoted

Customer Support Team Lead

ITILITE • Karnataka, India

ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense.Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey...Show more

Last updated: 5 days ago • Promoted

Customer Support Associate

OpenHire • Karnataka, India

Variable pay - Rs 10000 to 35000 Per Month.This is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for providing ...Show more

Last updated: 14 days ago • Promoted

Sr. Technical Support Engineer, Focused Services - Cortex XSIAM

Palo Alto Networks • Karnataka, India

Last updated: 30+ days ago • Promoted