Business Domain - Telecom

Teamware Solutions is seeking a skilled Business Domain Consultant with deep expertise in the Telecommunications sector. This role is crucial for understanding, analyzing, and optimizing business processes within the telecom industry. You'll work closely with various teams, ensuring smooth operations, and contributing significantly to business objectives by providing expert analysis, leading process improvements, and offering solutions within the Telecom business domain .

Roles and Responsibilities :

• Business Process Analysis : Conduct in-depth analysis of existing business processes within the telecommunications industry, covering areas such as billing, customer lifecycle management, network operations, service provisioning, revenue assurance, and sales & marketing.
• Requirements Gathering : Elicit, document, and manage detailed business requirements from various stakeholders, translating complex business needs into clear, actionable specifications for technical teams.
• Solution Design & Strategy : Propose and design effective business solutions and process improvements that align with telecom industry best practices and strategic business goals. This may involve recommending system enhancements, new tool implementations, or process re-engineering.
• Stakeholder Management : Serve as a key liaison between business stakeholders (e.g., product, sales, finance, operations) and technical teams, ensuring clear communication and alignment throughout project lifecycles.
• Data Analysis & Insights : Analyze business data to identify trends, pain points, and opportunities for optimization. Provide data-driven insights to support decision-making for telecom-specific challenges.
• Implementation Support : Support the implementation of new processes, systems, or features by providing business context, conducting user acceptance testing (UAT), and assisting with change management.
• Troubleshooting & Optimization : Identify and troubleshoot operational inefficiencies or process bottlenecks within the telecom domain. Recommend and implement solutions to enhance business performance and customer satisfaction.
• Market & Industry Trends : Stay updated on the latest trends, technologies, and regulatory changes within the telecommunications industry to ensure our solutions remain competitive and compliant.
• Documentation : Create and maintain comprehensive documentation for business processes, requirements, solution designs, and operational procedures.

Preferred Candidate Profile :

Skills Required

Telecommunications, Business Analysis, Communication Skills, Stakeholder Engagement, Business Process Mapping, re-engineering