Senior Consultant – Trust & Safety & Mystery Shopping Pharma (Visa / Mastercard / Amex / Discover Programs

The Senior Consultant will be responsible for executing and overseeing pharma-focused mystery shopping programs, ensuring compliance with prescription drug regulations, patient privacy, fraud prevention, and payment card brand programs (Visa VIRP, MasterCard BRAM, Amex / Discover HBR). The role requires 4–6 years of experience in pharmaceutical compliance, healthcare risk, or related industries. The Senior Consultant will also mentor Analysts and ensure accurate documentation of compliance risks.

Key Responsibilities

Execute pharma-focused secret shopping programs across online pharmacies and healthcare platforms.

Test prescription vs. OTC compliance, including controlled substances handling.

Validate compliance with HIPAA, GDPR, and global pharmaceutical regulations.

Capture detailed evidence including screenshots, transaction records, and prescription verification flows.

Prepare actionable compliance reports for leadership and regulators.

Collaborate with Legal, Compliance, and Risk teams to resolve issues.

Mentor Analysts and provide quality oversight on their work.

Qualifications

Bachelor’s degree in Pharmacy, Healthcare, Compliance, Law, or related field.

4–6 years of experience in pharmaceutical compliance, healthcare risk management, or fraud detection.

Knowledge of HIPAA, GDPR, FDA regulations, and international drug compliance standards.

Understanding of Visa VIRP, MasterCard BRAM, and Amex / Discover HBR compliance frameworks.

Strong analytical and reporting skills with attention to detail.

Effective communication with technical and non-technical stakeholders.

Success Metrics

Accurate detection of prescription, OTC, and controlled substance compliance gaps.

High-quality, reproducible compliance reports delivered on time.

Effective mentoring of Analysts and contribution to team development.

Improved compliance outcomes for pharma-related card brand requirements.