This job offer is not available in your country.
Information Technology Support Specialist
Vinebrook Technologyvizianagaram, andhra pradesh, in30+ days ago
Job description2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets High school diploma required; college degree strongly preferred Microsoft Teams : 2 years (Required) Microsoft 365 : 2 years (Required) Windows : 2 years (Required) Google IT Support Professional (Preferred) CompTIA A+, Network+, Security+ (Preferred) Microsoft MTA (Preferred) ITIL v4 Foundation (Preferred) Mac OS : 2 years (Preferred) Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Triage tickets per specified severity levels Refer / escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux / Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services – User Account creates / disables / terminations / name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Paid sick time Paid time off Provident Fund Work from home
Overview : IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service.
Schedule
- 9am - 5pm EST
- Monday to Friday
- Fully remote
Experience
Qualifications, Education, and Training
Skills
Responsibilities
Benefits :
Department : Managed Services
Create a job alert for this search
Information Technology Support Specialist • vizianagaram, andhra pradesh, in
Related jobs
- Promoted
ServiceNow Support Specialist
FedTecVisakhapatnam, IN FedTec is seeking a ServiceNow Support Specialist to provide technical support, perform system maintenance, and assist end-users with ServiceNow-related issues.
The ideal candidate will have a solid...Show moreLast updated: 30+ days ago
- Promoted
- New!
Accessibility UX Specialist
Idealhyre ConsultingVisakhapatnam, IN We are looking for an Accessibility UX Specialist to join our product and design team and lead the creation of accessible, intuitive, and impactful user experiences in complex systems and Data Visu...Show moreLast updated: 10 hours ago
- Promoted
System Administrator
MGT-COMMERCE GmbHVisakhapatnam, IN MGT-Commerce is a Berlin-based company founded in 2010 that specializes in providing managed cloud hosting services for Magento e-commerce shops on top of Amazon Web Services (AWS).As an AWS Advanc...Show moreLast updated: 30+ days ago
- Promoted
Management Information System Executive
TPVisakhapatnam, IN We are seeking a detail-oriented and analytical MIS Executive to manage data reporting and support business operations with timely insights.
The ideal candidate will have a solid foundation in data ...Show moreLast updated: 17 days ago
- Promoted
- New!
Peoplesoft Technical Lead
WeConnectVisakhapatnam, IN Provide functional and technical application support.Lead and coordinate technical development activities.Collaborate with the IT team to analyze and implement business requirements.Ensure timely c...Show moreLast updated: 10 hours ago
- Promoted
Vice President of Technology and Innovation
University of the PeopleVisakhapatnam, IN Vandey provides outsourced instructional services to institutions of higher education and is seeking a candidate to work for Vandey to serve in a full-time role as a Vice President of Technology an...Show moreLast updated: 16 days ago
- Promoted
Information Technology Operations Analyst
Vinebrook Technologyvizianagaram, andhra pradesh, in Managed Service Provider (MSP) team.In this role, you will be responsible for providing 24 / 7 monitoring and management of client server, network, and security systems.
You will act as the first line...Show moreLast updated: 30+ days ago
- Promoted
Amazon CTI Consultant
Milestone Technologies, Inc.Visakhapatnam, IN We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients.
This role requires strong hands-on experience with Amazon Connect an...Show moreLast updated: 8 days ago
- Promoted
- New!
Information Technology Governance Consultant
INSPYR SolutionsVisakhapatnam, IN Job Opening : Governance, Risk & Compliance (GRC) Analyst – Level 2 / 3.Governance, Risk, and Compliance (GRC) Analyst.SaaS applications while helping define governance frameworks and risk processes.S...Show moreLast updated: 10 hours ago
- Promoted
- New!
IT Asset & Configuration Management Specialist
PeoplePlusTech Inc.Visakhapatnam, IN Hardware Asset Management & CMDB Specialist.Costa Rica, Mexico, Argentina, South Africa, Eastern Europe, India, Philippines, Vietnam, Malaysia, Indonesia,.
We are looking for an experienced.Hardware...Show moreLast updated: 10 hours ago
- Promoted
Technical Manager
Servion Global SolutionsVisakhapatnam, IN We’re Hiring : Avaya Convergence Engineer.Avaya Aura experience and Min 5+ years of relevant experience in design and implementation role.
Expert level skills and experience on Avaya SBC, System Mana...Show moreLast updated: 18 days ago
- Promoted
Configuration Specialist (Veeva Vault)
vueverse.Visakhapatnam, IN The role of Veeva Vault Technical Support is responsible for providing expert-level support and administration for Veeva Vault applications.
This includes troubleshooting system issues, assisting us...Show moreLast updated: 8 days ago
- Promoted
Technical Support Engineer for a Web / Mobile application for US Company
Textellent, Inc.Visakhapatnam, IN Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 18 days ago
- Promoted
Learning Support Specialist (AI, ML, Data Science, Data Engineering)
EmeritusVisakhapatnam, IN Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 7 days ago
- Promoted
Technical Coordinator (Network Deployment)
Exordior Infotech India Pvt LTdVisakhapatnam, IN We are looking for a Junior Technical Coordinator to support the deployment of networking devices and cabling infrastructure in EMEA & APAC region.
This role is coordination focused, with responsibi...Show moreLast updated: 8 days ago
- Promoted
Technical Specialist
BirlasoftVisakhapatnam, IN Perform hands-on design and development for portal sites.Support activities for portal sites with focus on feature-rich design, usability, and site performance.
Deliver solutions based on requiremen...Show moreLast updated: 23 days ago
- Promoted
- New!
Senior Information Technology Audit Manager
Bahwan CyberTekVisakhapatnam, IN Role : Information Technology Auditor.We are seeking a highly experienced and motivated.Information Technology Auditor.Group Internal Audit team of BCT.
This role requires a minimum of 12 years of ex...Show moreLast updated: 10 hours ago
- Promoted
Information Technology Support Specialist
SISL GlobalVisakhapatnam, IN C1-level proficiency in German (spoken and written).Good Business English skills (spoken and written).Remote technical support roles (L1 / L2 preferred).
Experience with remote technical support to en...Show moreLast updated: 4 days ago