Job Title : Korber Engineer (3-8 years) Location : Noida and fully onsite role
Job Description :
L1 Körber Lead will support tickets for Körber + Körber Cloud
L1 Körber Lead will learn / understand playbook materials to train L1 Support Engineers
L1 Körber Lead will update all Körber Cloud permissions to reflect Support Staff Requirements
L1 Körber Lead will be expected to re-classify ticket severity
L1 Körber Lead will be expected to escalate L2 tickets for resolution
Knowledge of SQL is required so the Support Team can query use-cases in databases
Proficiency with MS SQL Databases
Engineer • Noida, Uttar Pradesh, India