Team Lead - Customer Support (SaaS or Application Support)
ManageArtworksvapi, gujarat, in2 hours ago
Job description5+ years of experience in customer support or customer success, preferably in SaaS or B2B software. Strong proficiency in SQL (queries, stored procedures, performance tuning), JavaScript & jQuery (DOM manipulation, AJAX, debugging) Intermediate knowledge in .NET Framework & C# (application structure, basic APIs, debugging) Excellent debugging and troubleshooting skills across web and backend systems. Proven experience in defining support processes and workflows. Strong relationship management skills; able to handle strategic and high-value customers. Excellent communication and interpersonal skills. Analytical mindset to monitor metrics and identify areas for improvement. Hands-on familiarity with support tools (Zendesk, Freshdesk, Jira Service Desk, or equivalent). Experience working closely with Product and Engineering teams is a plus.
About company
ManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) powers 5000+ leading Global and Indian brands by effectively managing every step of their packaging and artwork process. These companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.
Role & responsibilities
- Own end-to-end customer support for our V7 SaaS product, ensuring timely resolution of queries and issues.
- Define, document, and continuously improve support processes, including ticketing, escalation, and resolution workflows.
- Act as the primary point of contact for strategic customers, maintaining strong relationships and proactively addressing concerns.
- Collaborate with Engineering teams to provide feedback from customers and help prioritize product enhancements.
- Track, analyze, and report on support metrics (response time, resolution time, CSAT, etc.) to drive continuous improvement.
- Develop knowledge base articles, FAQs, and other self-service resources for customers.
- Train internal teams and new hires on product functionality and support processes.
- Build and manage a high-performing support team (if required in the future).
Preferred candidate profile
Create a job alert for this search
Team Lead Customer Support • vapi, gujarat, in
Related jobs
- Promoted
- New!
Team Lead ( International process) Malad
TPvapi, gujarat, in Roles and Responsibilities ( Looking for Immediate joiners).Be responsible for the team’s overall performance.Ensure timely and effective completion of assigned tasks.
Resolve queries in exceptional...Show moreLast updated: 2 hours ago
- Promoted
Full Stack Lead
IDfyvapi, gujarat, in IDfy is Asia’s leading TrustStack, trusted by the best, with global expertise and enterprise-grade tech.We’re solving trust challenges, making compliance easy, fraud detection smarter, and onboardi...Show moreLast updated: 14 days ago
- Promoted
Senior SAC Techno-Functional Lead
RED Globalvapi, gujarat, in SAP SAC Techno-Functional Lead • • • •.For our global client, RED is currently looking for.SAP SAC Techno-Functional Lead.
SAP SAC Techno-Functional Lead.Duration : 6 months contract + possible extension...Show moreLast updated: 15 days ago
- Promoted
Shared Services_Senior Team Lead_MDM_WTSL
ConfidentialVapi As a Senior Team Lead for Master Data Management (MDM) in our Shared Services department, you will be responsible for leading a team of professionals in managing and improving our company's data as...Show moreLast updated: 30+ days ago
- Promoted
IT Analyst (Gujarat - Onsite)
CloudLabs IncGandevi, Gujarat, India CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Wit...Show moreLast updated: 16 days ago
- Promoted
- New!
Customer Support Team Lead
ITILITEvapi, gujarat, in ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense.Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey...Show moreLast updated: 2 hours ago
- Promoted
SaaS Customer Support
PlusVibevapi, India AI campaign assistance, and more.This is a full-time remote role for a Technical Customer Support at Plusvibe.This person will be responsible for providing technical support to users, ensuring cust...Show moreLast updated: 14 days ago
- Promoted
PortaOne Implementation and Configuration Expert
APPIT Software Incvapi, India Core Implementation & Deployment.Lead end-to-end deployment, configuration, and hardening of PortaSwitch (PortaBilling and PortaOne VoIP Switch) environments.
Configure advanced routing logic, inclu...Show moreLast updated: 1 day ago
- Promoted
- New!
Customer Support Specialist
OOLIOvapi, gujarat, in Job Title : Customer Support & Product Specialist | Level 1 Support.Domain : POS & Payments (Hospitality Tech).Work from Office with Flexible Day Off’s | 5 days a week.
We are seeking a customer-focus...Show moreLast updated: 1 hour ago
- Promoted
- New!
Team Lead
Acmegradevapi, gujarat, in Acmegrade is a dynamic e-learning platform committed to providing a holistic environment where students can develop essential skills for industry readiness.
We aim to empower and upskill the future ...Show moreLast updated: 2 hours ago
- Promoted
Team Lead
Zensar Technologiesvapi, gujarat, in ZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECT.Dear Aspirant, Greetings from Zensar!!.We are a technology consulting and services company with over 11,500 associates in 33 globa...Show moreLast updated: 12 days ago
- Promoted
- New!
Application Support Engineer
Hireginievapi, gujarat, in Title : Application Support Engineer.Education : Preferred computer science background (preferably B.As an Application Support Engineer provides technical support to global SaaS customers, resolves i...Show moreLast updated: 2 hours ago
- Promoted
Ms D365 Bc Senior Support Specialist
Sikich IndiaVapi, Republic Of India, IN MS D365 BC Senior Support Specialist.D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements....Show moreLast updated: 1 day ago
- Promoted
- New!
Customer Support Analyst
Eseyevapi, gujarat, in At Eseye we empower businesses to embrace IoT without limits.IoT technology is transforming our world! Our pioneering technology allows businesses to overcome the complexity of IoT deployment and d...Show moreLast updated: 2 hours ago
- Promoted
- New!
Customer Support Lead
GRIPITvapi, gujarat, in At GRIPIT, we partner with leading global brands to help them establish and scale in India.From import and distribution to e-commerce, marketing, and after-sales service, we deliver end-to-end solu...Show moreLast updated: 2 hours ago
- Promoted
- New!
Technical Team Lead
Xebiavapi, gujarat, in Should be able to think architecturally, lead team of Sr.Mid-level FS Engg, Review their approach.React Js mix can be in any proportion.
Equally good in both is not expected.Xebia is a global and so...Show moreLast updated: 1 hour ago
- Promoted
IT Support Technician
NiyamitValsad, Gujarat, India We're an innovative e-commerce company dedicated to providing a seamless online shopping experience.We offer a wide range of high-quality products, fast shipping, and exceptional customer service.T...Show moreLast updated: 30+ days ago
- Promoted
- New!
Software Engineering Team Lead
RingCentralvapi, gujarat, in It’s not everyday that you consider starting a new career challenge.We’re RingCentral, a global leader in cloud-based communications and collaboration software.
We are fundamentally changing the nat...Show moreLast updated: 2 hours ago