Sales Support Management (Senior)

Role Overview

A non-customer-facing , back-office position that supports the end-to-end sales cycle through data management, reporting, coordination, and process optimization.

Key Responsibilities

Sales Data & Process Management

Capture, organize, and maintain customer and sales opportunity data.

Ensure data accuracy, timeliness, and compliance with company and legal standards.

Manage documentation, reporting, and audit support.

Reporting & Analytics

Develop standard and ad-hoc reports on sales KPIs , productivity , and goal attainment .

Compile and analyze data to support decision-making for internal teams.

Coordination & Communication

Interface with internal stakeholders, partners, and occasionally customers to resolve sales-cycle issues.

Support operational teams with updates and escalations.

Process Optimization

Provide expertise to simplify and standardize customer and sales data use.

Contribute to continuous improvement initiatives.

Experience & Qualification

Education : Associate degree (2-year) or equivalent work experience.

Experience : 4–6 years in sales support, customer service, or operations .

Skills Required :

Strong data organization and analytical abilities

Experience with CRM tools (e.g., Salesforce, SAP CRM)

Proficiency in Excel / reporting tools

Knowledge of sales cycle processes and documentation

Attention to detail and ability to work independently

Strong communication and coordination skills