Business Analyst / Product Manager - Salesforce (Dealer Management System)

About the Client

A key player in the electric vehicle (EV) industry, this company specializes in delivering sustainable mobility solutions for the commercial transportation sector

Role : Business Analyst / Product Manager - Salesforce (Dealer Management System)

Location : Chennai (Work from office)

Role Summary :

The Business analyst / Product Manager DMS will be responsible for the implementation, maintenance, optimization, and continuous improvement of the Salesforce-based Dealer Management System (DMS) . This role ensures that the system effectively supports CRM, Sales, and Service functions , enhances operational efficiency, and aligns with business objectives.

Key Responsibilities :

DMS Implementation & Enhancement (30%)

• Lead the deployment of Salesforce DMS by gathering user requirements, designing solutions, and implementing best-fit features.
• Conduct system testing, user training, and documentation to ensure smooth adoption.
• Continuously evaluate and enhance system performance to meet evolving business needs.

System Support & Maintenance (20%)

Vendor & Stakeholder Coordination (20%)

Data Management & Reporting (20%)

Integration & Cross-Functional Collaboration (10%)

Experience & Qualifications :