RO : RL - Area Operations Manager

Role

Area Operations Manager

Key Responsibilities

1.Manage a team of Operations Manager and Customer Service Manager of respective Loan Center

2.Responsible for Disbursements of all products in the Loan Center

3.Responsible of satisfactory services to Customer at the Loan Centers

4.Training the team to handle activities as per prevailing policies

5.Monitoring and Tracking Operations and Customer Service Metrics

6.Coordinate with Central Operations during daily course of activities

7.Coordinate with Credit & Sales stakeholders ensuring smooth flow of Operational Activities

8.Aim at reduction of Concurrent Audit and Internal Audit observations

9.Managing Customer escalations and provide resolutions to all the complaints

10.Ensuring achievement of Championship of Operations and Customer Services

11.Organizing comprehensive induction training and handholding till new Joiners settle down

12.Ensure achievement of Cross Sell targets of the Loan Center

13.Responsible for office Administration & Lobby Management of Loan Center

14.Monitor Vendor Relationship

15.Ensure that the Loan Centers complies with all the regulatory as well as bank policies

Qualifications

Optimal qualification for success on the job is :

• .Post-graduation / Graduation from a recognized institute

Role Proficiencies :

For successful execution of the job, the candidate should possess the following :

Ability to handle pressure and meet deadlines

Skills Required

Refer to the Job Description