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Rep II

ConfidentialChennai

30+ days ago

Job description

What You'll Bring :

Maintains a consistent high level of knowledge regarding T&E products, services, and tools.
Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work.
Maintains a solid understanding of U.S. credit / financial principles along with knowledge of U.S. criminal justice system / criminal background report and U.S. rental housing system / housing report (eviction) concepts.
Adheres to established processes and procedures when responding to support emails, reviewing identity verification document, completing criminal and eviction recommendation transactions, fulfilling consumer disclosure requests, and / or when researching and resolving consumer disputes.
Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.
Performs other duties as assigned.

Impact You'll Make :

1-3 years of experience in an operations job role or customer care / support job role.

Moderate skills in Microsoft applications

Excellent verbal, written, and interpersonal communication skills.

Must be self-motivated and a self-starter.

Demonstrate attention to detail in all work completed.

Proactively works to improve knowledge and adherence to company processes and procedures.

Collaborates well with others in a team-oriented work environment.

Adapts well to change and can adjust priorities as needed.

Displays time management skills to properly follow-up on in progress work, while balancing new work assigned through our operations work queues.

Skills Required

Customer Care, Customer Support, Microsoft Applications, Customer Service Representative

Ii • Chennai