Senior Executive Client Servicing

Company Description

R Creations, we embody this evolution, proudly standing as a global experience booth designing company. Our mission transcends mere aesthetics; we are dedicated to crafting immersive environments that not only elevate brands professionally but also provide unforgettable experiences for every visitor, regardless of their geographical location.

That's a significant shift! While the core elements of client relationship management remain, the Client Servicing Manager in an Exhibitions or Events Agency has a much stronger focus on logistics, production quality, and on-site delivery compared to a general advertising CSM.

Here is a comprehensive profile tailored specifically for the Exhibitions / Events sector :

Client Servicing Executive (CSM) Profile : Exhibitions & Events

The CSM in an exhibition agency is the central point of contact who translates the client's brand vision into a tangible, high-quality physical structure (booth, stand, pavilion) and ensures its smooth execution, installation, and dismantling. They are crucial for project logistics, quality control, and client satisfaction during high-pressure, fixed-deadline events.

Core Mission

To manage all client expectations and internal processes related to the design, production, and seamless installation / dismantling of exhibition stands, corporate events, and experiential marketing activations, ensuring exceptional on-site quality and timely delivery.

Key Responsibilities and Project Lifecycle

The CSE's duties follow the distinct stages of an exhibition project :

1. Pre-Production & Planning Phase (The Briefing & Strategy)

• Brief Interpretation : Work with the client to finalize the brief, budget, and design requirements (size, location, features, traffic flow).
• Design Coordination : Coordinate with the Design Team (3D designers, graphic designers) to ensure the concept is aesthetically pleasing, structurally sound, and adheres to the client's brand guidelines and event regulations.
• Costing & Quoting : Prepare detailed quotes and P&Ls, collaborating with the Production / Fabrication Team to source materials and obtain accurate cost estimates for build, logistics, and labor.
• Approvals : Manage the process for client sign-offs on design, materials, and final costs.

2. Production & Logistics Phase (The Build & Move)

3. Execution Phase (The On-Site Delivery)

4. Post-Event Phase