Epic Clinical Service Desk Analyst

We are seeking a skilled and detail-oriented Epic Clinical Service Desk Analyst to provide frontline support for our healthcare IT environment. The ideal candidate will have hands-on experience with Epic Systems modules, including Epic Caboodle and Epic Cogito, to support clinical users in resolving issues, optimizing workflows, and ensuring seamless operations of Epic applications.

Responsibilities :

• Provide Tier 1 and Tier 2 support for Epic applications, troubleshooting issues related to Epic Caboodle, Epic Cogito, and other Epic modules.
• Act as the first point of contact for clinicians and end-users experiencing technical difficulties with Epic systems.
• Identify, document, and escalate complex issues to higher-level support teams as needed.
• Collaborate with IT, data analysts, and clinical stakeholders to ensure the integrity, availability, and performance of Epic applications.
• Assist in implementing system enhancements, updates, and configuration changes to optimize user experience.
• Support data extraction, reporting, and analytics through Epic Cogito and Caboodle, ensuring accurate and timely delivery of healthcare data.
• Maintain knowledge of Epic best practices and provide training and guidance to end-users when required.
• Monitor system performance, proactively identifying and resolving potential disruptions to clinical workflows.
• Follow ITIL service management practices, including incident, problem, and change management.
• Document troubleshooting steps and create knowledge base articles to improve service desk efficiency.

Qualifications :

Preferred Skills :

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