Customer Success Associate [15h Left]

We are looking for a Client Success Associate at Readywire to handle a variety of customer inquiries and maintain high customer satisfaction. Would you be interested in learning more about this position? Please let me know your availability for a call.

Please find the appended Job Description :

Job Title : Client Success Associate - Sales Support & CRM Executive

Company : Readywire Pvt. Ltd.

Employment Type : Full-time Contract (Immediate Joiner)

Location : Remote

Work Schedule : 6-day work week

Timings : 10 : 00AM to 8 : 00PM

About the Role

We are looking for a detail-oriented Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM / LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and supporting business development activities with strong communication across multiple languages.

Key Responsibilities

• CRM & Data Management
• Follow up with Sales Executives to ensure CRM is updated on time.
• Escalate to the Manager if sales data is incomplete or pending.
• Verify and maintain accuracy of CRM and LMS data.
• Track Tasks, Lead Reviews, Pending Assignments on a daily basis.
• Manage Imported Leads, Bookings, and Retails in the system.
• Ensure proper classification of Excluded Numbers, Employees, and Branches.
• Communication & Coordination
• Call and follow up with Sales Executives regarding pending updates.
• Maintain professional communication with Sales / BDM teams.
• Escalate unresolved issues to higher management.
• Reporting & Analysis (DAR – Daily Activity Report)
• Prepare and share daily, weekly, and monthly reports on lead status and follow-ups.
• Highlight delays, pending actions, and escalate issues when required.
• Support BDMs with data-driven insights for business development.

Required Skills

Preferred Attributes

This role bridges CRM management, sales support, and client interaction, ensuring Readywire’s data is always updated, accurate, and driving growth.